Catering Operations Manager

Compass Group

7d•Onsite

About The Position

At Bon Appetit Management Company, we are committed to two things: great food and outstanding service. Our chefs and managers are encouraged to be creative, take risks, and stay abreast of current culinary trends, as we do not use standardized recipes or central commissaries. We are a restaurant company that operates in contract food service, offering exciting opportunities for our staff to grow, try new things, and learn. The Catering Operations Manager is responsible for the successful execution and coordination of catering and events in the club, offices, and residences. This position requires excellent attention to detail and communication skills, the ability to multi-task on various projects simultaneously, and accurate distribution of pertinent information internally and to clients and vendors. You will also be expected to have excellent client skills in presentation and marketing ability.

Requirements

3-5 years’ experience in a hospitality management environment (preferably in a catering environment)

Nice To Haves

Operationally savvy industry professional with demonstrated leadership in managing people, events and the overall guest experience
Strong organization, time management and team motivation skills are essential for success in this role
Ability to work independently with little direct supervision
Ability to communicate effectively (verbal and written) with clients, teammates, senior management, and Commissary team.
Ability to respond effectively to continuously changing demands
Demonstrated experience in budgeting, P&L, labor and sales forecasting and reporting
Effective use of discretion to problem solve in a fast-paced environment
Ability to establish credibility with senior culinary professionals
Human Resource experience including hiring, training, mentoring and development
The ability to manage in an environment with focus on client service, entrepreneurship and building and growing a strong business
Specific experience with Cater Xpert, Microsoft Excel, Tripleseat, Compass OMS.

Responsibilities

Oversees all operations for catering, deliveries, pantry stocking, and service for all offices and residences
Carries out FOH & BOH administrative tasks such as payroll, invoicing, scheduling, inventory, ordering
Spearheads administrative operations for events in the club
Consults clients as to scope, expectations, setting, menu, collateral entertainment to have successful and appropriate events and meals within the client’s budget
Plans menus in consultation with the clients and chefs
Recruits, interviews, selects, and trains permanent and casual staff
Organizes, leads and motivates the catering team
Plans staff, and schedules for meals, events, stocking, deliveries.
Maintains and develops accurate financial and administrative records
Serves as liaison and coordinator between Commissary and the operation.
Assesses BEO requirements and ensure satisfaction with the services delivered
Performs final review and assessment of catering events to determine if they meet performance and quality standards
Resolves customer concerns and ensures timely customer payment