Catering Operations Manager - PHX airport

PrimeFlight Aviation Services•Phoenix, AZ

7d•Onsite

About The Position

The Catering Operations Manager is responsible for overseeing all day-to-day catering and transport operations at the station, ensuring safe, efficient, and compliant service delivery. This role is accountable for operational performance, financial results, and team leadership while maintaining alignment with company standards and airline partner expectations.

Requirements

Minimum 18 years of age
3–5 years of leadership experience in operations, logistics, or aviation services
Valid driver’s license (in good standing)
Must be legally authorized to work in the country of employment
Must be able to obtain and maintain all required airport, security, and regulatory clearances applicable to the location (e.g., TSA, FAA, Port Authority, U.S. Customs, U.S. Postal Service, RAIC)
Ability to operate ground service equipment (catering trucks, forklifts, etc.)
Ability to work flexible schedules, including nights, weekends, and holidays
Must successfully complete all required training and certifications
Ability to travel as needed

Responsibilities

Lead and oversee daily catering, transport, and warehouse operations
Promote and uphold company core values and a safety-first culture
Ensure all operations are executed in compliance with company policies, airline requirements, and regulatory standards
Provide leadership, direction, and support to supervisors, leads, and frontline employees
Conduct regular team meetings, briefings, and engagement discussions
Support development of operational forecasts, including labor and expense planning
Monitor and manage Daily Labor Percentage (DLP) and revenue performance
Ensure station performance meets or exceeds KPI and SLA expectations
Identify opportunities to improve efficiency, reduce costs, and maximize profitability
Oversee scheduling across all operational areas, ensuring coverage aligns with business needs and budget
Lead hiring, training, and onboarding efforts in partnership with HR
Coach, develop, and evaluate team members, including succession planning initiatives
Identify high-potential employees and support career development
Ensure compliance with all safety, operational, and regulatory requirements
Actively participate in the Safety Management System (SMS)
Ensure timely and accurate incident reporting (e.g., GPET)
Conduct audits and inspections to ensure adherence to procedures
Ensure proper use of PPE and compliance with workplace safety standards
Drive accountability for operational performance and service delivery
Maintain a strong understanding of airline contracts and service requirements
Oversee aircraft servicing to ensure accuracy, safety, and on-time performance
Ensure completion and accuracy of operational documentation and reporting
Communicate operational updates, risks, and issues to leadership
Perform any additional duties as assigned by management