Catering Manager

ISS•Los Angeles, CA

2d•$75,000 - $90,000•Onsite

About The Position

Responsible and accountable for proactive leadership, direction, and support for all phases of catering events and "day of" coordination and the guest experience. Oversee hourly catering team members to ensure service execution of catered events. To drive a delivery vehicle for the purpose of delivering prepared foods from the production kitchen to various sites, following a predetermined schedule.

Requirements

At least 2 years providing excellent one on one customer service in hospitality, food service or retail environments
Previous experience supervising others
ServSafe Certification
Demonstrates experience using basic computer software
Valid state driver's license
Must be 18 or older
Clean and safe DMV driving record
Intermediate skill level using Google applications (Gmail, docs, sheets, slides, hangouts, etc.) and Microsoft Office Suite
Excellent verbal and written communication skills
Reliable, responsible, dependable, and capable of fulfilling obligations
Deep desire to anticipate, engage and satisfy customer needs
A systematic approach to problem-solving
Always promotes positive guest and co-worker relationships
Can calmly and effectively adapt to constructive feedback in high-stress environment

Nice To Haves

Previous knowledge of Cater Trax or a similar catering software and Google Suite a plus

Responsibilities

Proactive leadership, direction, and support for all phases of catering events and "day of" coordination and the guest experience.
Oversee hourly catering team members to ensure service execution of catered events.
Drive a delivery vehicle for the purpose of delivering prepared foods from the production kitchen to various sites, following a predetermined schedule.
Coordinate activities with other internal departments.
Participate in management team meetings.
Interface with vendors and key service users within client organization.
Prepare performance objectives and evaluate service staff.
Collaborate with clients and Catering Managers regarding proper set-up, event execution, and resetting for the day/evening.
Work directly with food production to ensure proper portioning and production needs are met.
Follow all safety rules and actively prevent accidents.
Comply with all SERV Safe and HACCP programs and principles.
Manage and update Cater Trax catering software per client requests.
Monitor team performance and provide regular feedback while ensuring knowledge of food menus and specialty promotions.
Ensure all events are set up and broken down according to the site standards and are delivered for accuracy and presentation that is both appealing and logical to the user.
Manage catering inventory.
Respond to guest requests in a friendly, timely, and efficient manner.
Constant communication with the team and management regarding any guest special needs.
Support the operation, if needed, by assisting with service delivery.
Adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures.
Follow safety protocols, maintain environmental responsibility, and uphold quality standards.
Actively participate in HSEQ training and report any potential hazards or compliance concerns.