Catering Manager

HR Wallingford•Wallingford, CT

19h•Onsite

About The Position

HR Wallingford is seeking an experienced Catering Manager to oversee the daily operations of their café and hospitality services. This role involves managing a team of six (including the chef), ensuring smooth delivery of café services and events, and maintaining high standards of compliance, customer service, and food quality. As Catering Manager, you will be responsible for the full scope of café and hospitality operations. You will lead and motivate a skilled team, ensuring operational efficiency and financial compliance. In addition, you will oversee daily café service, maintaining high standards of customer experience while providing hands-on support and guidance to the front-of-house team. The Catering Manager will ensure adherence to company standards and make sure Food Safety, Hygiene and H&S are all aligned with expectations at a high level. They will appropriately control stock levels, food standards and labour, along with all controllable costs to maximise profitability. The ideal candidate will demonstrate strong numeracy and literacy skills, along with proficiency in computer applications including Outlook, Word, and Excel. Excellent customer and client awareness is essential, supported by effective communication abilities and a collaborative approach to team working. Strong time management and flexibility are key to a catering environment.

Requirements

Level 3 food hygiene
At least 2 years’ experience in hospitality management
Proven work experience as a Restaurant Manager
At least one years’ experience in a similar catering environment
Knowledge of and qualifications relating to food handling, COSHH and HACCP
Practical working knowledge of systems, processes and procedures across the department
Strong numeracy and literacy skills
Proficiency in computer applications including Outlook, Word, and Excel
Excellent customer and client awareness
Effective communication abilities
Collaborative approach to team working
Strong time management
Flexibility

Responsibilities

Manage a team of six (including the chef).
Ensure smooth delivery of café services and events.
Maintain high standards of compliance, customer service, and food quality.
Lead and motivate a skilled team, ensuring operational efficiency and financial compliance.
Oversee daily café service, maintaining high standards of customer experience.
Provide hands-on support and guidance to the front-of-house team.
Ensure adherence to company standards for Food Safety, Hygiene, and H&S.
Control stock levels, food standards, and labour to maximize profitability.
Ensure that we are fully compliant in all financial procedures and that cash handling and stock is secure.
Manage all aspects of compliance and health and safety procedures in all operational areas.
Ensure a culture of excellent customer service at all times.
Ensure that all food is served and presented in accordance with company standards.
Assist customer queries in a professional, courteous and friendly manner.
Ensure all food safety documents are completed and filed accurately.
Ensure any necessary opening & closing documentation is checked and signed daily.