Catering Lead

Henry Investment Group•Peachtree Corners, GA

2d•Hybrid

About The Position

Salata is committed to the highest quality in everything we do — especially our people! We're looking for team members at all levels who strive for the best in life — who value a spotless, supportive and flexible work environment; who care about our customers and the healthy and fresh food we serve; and who want the opportunity to grow. At Salata, there is no menu — our salads and wraps are fully customizable. In that spirit, we offer flexible schedules for a diversity of styles and personalities. The Catering Lead manages and organizes the catering business. This includes planning, organizing and coordinating all aspects of daily catering orders to ensure flawless execution.

Requirements

1-2 years’ food, beverage and fast casual catering services.
Must have reliable transportation, valid DL and insurance.
Strong problem solving and analytical skills
Must be able to take direction, meet deadlines and schedules
Excellent communication skills, organization skills, attention to detail and customer service.
Health and safety regulations pertinent to catering events
Requires basic computer and internet skills.
Ability to walk and stand for extended periods of time
Ability to drive for extended periods of time
Ability to lift 40 lbs.
Meet deadlines and schedules
Ethical Conduct
Time Management
Must work well in groups as well as individually
Ability to work well under pressure and in a fast-paced environment.

Nice To Haves

High school diploma or equivalent, preferred

Responsibilities

Works directly with General Managers (GM), Director of Catering (DOC) and Catering and Sales Manager (CSM) to direct operational efforts in the area of opportunity based on sales volume and daily orders. Moves between locations based on need
Acts as a trainer for team members training on catering operations
Communicates product and staffing needs with the Catering Manager and General Manager on a daily basis based on catering orders
Manages Catering call-backs from orders delivered that day to ensure 100% guest satisfaction
Handles and resolves customer complaints/accolades and communicates the results with Catering Manager and General Manager
Ensures catering collateral is displayed and stocked in the store at all times (catering menus, catering table, DOC or CSM business cards)
Owns the delivery trade area for the store and actively follows it, not encroaching into Franchise territories
Keeps delivery van clean inside and out as well as stocks it with an “Emergency Catering Kit”
Manages all house accounts and payments in conjunction with the DOC
Actively participates in account maintenance calls, and correspondence with customers to maintain a rapport/build relationships
Consistently updates the database to track orders
Ensures all catering items and paper goods are provided with every order according to Salata recipe specifications
Verifies all catering orders are 100% accurate and on time when delivered to the customer
When answering phones and taking orders, suggestively sells extras and sides to increase check average. Uses the Online Ordering system to place orders for clients
Uses the POS system to store customer information
Participates in local area marketing events when schedule permits
Knows and complies with all company policies and procedures regarding safety, security, and emergencies. Reports to work on time and in professional attire
Other duties as needed