Catering Lead - Dietary - Full Time

Monadnock Community Hospital•Peterborough, NH

13d•Hybrid

About The Position

At Monadnock Community Hospital (MCH), you'll be part of something bigger than a job. For over 100 years, MCH has been a trusted pillar of the Monadnock Region, providing exceptional care and service. We are seeking a Catering Lead who takes pride in delivering outstanding service and helping others. In this role, you will coordinate, organize, and provide catering services for meetings, events, celebrations, and special functions across the hospital campus. Your attention to detail, organizational skills, and dedication to customer service will ensure every event is executed professionally and exceeds expectations. The ideal candidate is someone who enjoys interacting with people, thrives in a fast-paced environment, and understands that hospitality can make a meaningful difference. As the face of our catering service, you will work closely with hospital departments to coordinate event needs, manage logistics, and provide prompt, courteous, and attentive service. MCH believes in taking care of employees and offers a supportive, collaborative work environment where employees are encouraged to grow professionally and contribute ideas. Teamwork, respect, and service are at the heart of our culture.

Requirements

Valid driver’s license required.
ServSafe Manager certification required within 6 months of hire.
Ability to work a flexible, varied schedule to accommodate morning, evening or weekend events.
Physical requirements: Close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus, with or without corrective lenses.
Significant walking or other means of mobility.
Ability to work in a standing position for long periods of time (up to 8 hours)
Ability to reach, bend, stoop, push and/or pull, and frequently lift up to 35 pounds and occasionally lift/move 40 pounds
Willingness to be open to learning and growing.
Maturity of judgment and behavior.
Maintains high standards for work areas and appearance. Maintains a positive attitude.
Must comply with any dress code requirements.
Attends work and shows up for scheduled shift on time with satisfactory regularity.

Nice To Haves

Strong customer service and hospitality mindset
Excellent organizational and time management skills
Ability to work independently while managing multiple priorities
Attention to detail and commitment to quality
Professional, positive, and team-oriented attitude
Ability to thrive in a fast-paced healthcare environment
Commitment to serving patients, visitors, and colleagues with courtesy and respect
Uphold the values of MCH: Compassion, Collaboration, Honesty, and Respect.

Responsibilities

Coordinate and manage all catering requests through the catering ordering system, reviewing service needs, delivery locations, event dates, and timelines.
Schedule, organize, and prepare catering orders to ensure timely and accurate delivery.
Assemble and stage nonperishable supplies, service ware, and catering materials in advance of scheduled events.
Deliver food, beverages, and catering supplies to designated hospital locations in a timely and professional manner.
Set up catering displays with attention to presentation, organization, and customer expectations.
Ensure all necessary condiments, utensils, serving pieces, and supplies are available for each event.
Monitor catering services and provide prompt, courteous assistance to customers throughout events as needed.
Coordinate the use of specialty linens, china, rental equipment, and other event-related supplies.
Perform post-event cleanup and retrieve catering equipment at the scheduled pickup time.
Maintain ongoing communication with customers regarding event details, service needs, and future catering arrangements.
Serve as a primary point of contact for catering inquiries, order requests, and event planning support.
Maintain accurate records of catering services and complete billing and invoice documentation.
Ensure all catering areas, workspaces, storage locations, and equipment remain clean, organized, and properly maintained.
Maintain a professional appearance and promote exceptional customer service at all times.
Assist with inventory management, stocking supplies, and monitoring product availability.
Support food preparation activities and ensure proper food handling and storage practices.
Transport and distribute food, supplies, equipment, and materials throughout the hospital as needed.
Assist with dishwashing and sanitation duties, including cleaning dishes, glassware, silverware, utensils, pots, and pans.
Respond professionally to customer questions, concerns, and service-related issues.
Participate in required training programs, including food safety, allergen awareness, customer service, and workplace safety.
Adhere to all food safety, sanitation, infection prevention, and HACCP standards.
Comply with all hospital safety, risk management, and regulatory requirements.
Report accidents, injuries, safety hazards, or incidents promptly and according to policy.
Participate in safety meetings, training sessions, and quality improvement initiatives.
Collaborate effectively with Food & Nutrition Services team members and other hospital departments.
Perform additional duties and responsibilities as assigned to support departmental and organizational needs.
Other duties as assigned.