Catering & Group Dining Administrator

San Manuel Band of Mission Indians•Las Vegas, NV

8d•Onsite

About The Position

The Catering & Group Dining Administrator provides administrative and operational support to the Catering & Conference Services team and directly manages the Group Dining function, helping drive revenue and ensure the efficient planning, communication and execution of group dining, social and special events. This role requires strong organization, attention to detail, independent judgment and a service-focused approach while coordinating information and business decisions between clients, catering managers, restaurant leaders and resort departments.

Requirements

Candidate must be at least 21 years of age.
Strong organizational skills and ability to function effectively under time constraints.
Excellent interpersonal and customer service skills to deal effectively with clients and business contacts.
Ability to plan, organize and execute multiple assignments within established timelines.
Ability to communicate information clearly and professionally in both written and verbal form.
Detail oriented with demonstrated problem-solving skills and strong follow-through.
Ability to maintain accuracy while managing frequent changes and competing priorities.
Professional appearance and demeanor.
Ability to work independently, exercise discretion and independent judgment on matters affecting Group Dining operations, client experience and departmental priorities, while collaborating effectively as part of a team.
Proof of eligibility to work in the United States.

Nice To Haves

Previous hospitality, catering, restaurant group dining, events, sales administration or related experience preferred; experience independently managing client/event business is strongly preferred.
Proficient in Microsoft Office, including Outlook, Word and Excel.
Working knowledge of Delphi or other similar catering sales systems preferred.
Working knowledge of Tripleseat or other event management software is a plus.
Food Handler’s Card and Alcohol Awareness Card, or ability to obtain as required.
Catering software and/or CRM software knowledge a plus.

Responsibilities

Provide day-to-day administrative support to the Catering & Conference Services team while independently managing assigned Group Dining business and priorities.
Directly manage Group Dining inquiries from initial lead through contracting and turnover, including proposals, availability, pricing within established guidelines, event details and client communication.
Enter, update and maintain accurate event, account and contact information in Delphi and other applicable sales and catering systems, and maintain Group Dining pipeline, production and forecast reporting.
Prepare and distribute banquet event orders, event resumes, change notices and related documentation to appropriate resort departments.
Independently evaluate Group Dining requests and make decisions within established guidelines regarding space, menus, minimums, timing and operational feasibility; escalate exceptions or material business risks as appropriate.
Coordinate Group Dining execution with restaurant leadership, Culinary, Banquets, Finance and other resort departments, exercising discretion to resolve operational issues and protect the guest experience and revenue opportunity.
Assist with client correspondence, telephone calls, appointment scheduling, site inspections and follow-up requests.
Maintain organized electronic and physical event files and ensure required documentation is complete and current.
Manage Group Dining billing and administrative processes, including deposits, payment information, master account documentation, invoicing coordination and communication with Accounting as needed.
Prepare and analyze Group Dining production, pace, conversion and revenue reports and make recommendations to leadership regarding opportunities, process improvements and business priorities.
Coordinate menus, signage, amenity requests, vendor documentation and miscellaneous event requirements as assigned.
Assist managers with event changes and last-minute requests and communicate updates to Banquets, Culinary, Audio Visual, Hotel Operations and other supporting departments.
Serve as the primary point of contact for assigned Group Dining clients and exercise independent judgment to resolve routine business and service issues within established authority.
Assist with site inspections and client visits by preparing meeting spaces, collateral, menus and presentation materials.
Maintain departmental supplies, forms, collateral and administrative resources.
Maintain strong working relationships with clients, vendors and resort departments and perform other job-related duties as requested.
Support large programs, high-profile events and peak business periods as needed.