Catering & Events Coordinator - The Langham, Boston
About The Position
Langham Hospitality Group (LHG) is a wholly-owned subsidiary of Great Eagle Holdings, comprising distinctive brands like The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop, and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint across Asia, Europe, North America, Australasia, and the Middle East. The Langham, Boston is one of the city’s most historic and iconic luxury hotels in the US. This role involves working with a passionate and talented Catering & Events team to drive service excellence and revenue success for The Langham, Boston, focusing primarily on the groups and social markets, while aligning with the culture and values of Langham Hospitality Group.
Requirements
- Undergraduate degree in a relevant discipline.
- Minimum 1 year of experience in Catering and/or hotel operations (luxury market preferred).
- Experience with Delphi, Canva, Microsoft Office Suites, CVENT and other RFP platforms is preferred.
- Ability to use non-verbal/visual sources of information, e.g., reference graphs, tables.
- Good interpersonal and presentation skills for working with third-party partners and the internal marketing with an executive team.
- Excellent communication skills in both written and spoken English. Communicates openly and clearly, develops positive working relationships at all levels, and manages conflict effectively.
- Prompt and systematic decision-making skills and prioritizing workload.
- Legally authorized to work in the United States.
Responsibilities
- Ensure the Catering Sales & Events teams are provided with accurate and effective administrative backup, support, and information.
- Assist and develop working relationships with external and internal customers, representing the company and becoming a known point of contact.
- Manage incoming inquiries via email and phone, redirecting to the appropriate manager while delivering a warm, brand-aligned first impression.
- Assist with preparing proposals, contracts, and event documentation in Delphi, maintaining consistency and accuracy.
- Track signed contracts, deposits, and event milestones in Delphi, ensuring timelines are met and follow-ups are scheduled.
- Coordinate internal hotel meetings and trainings with internal contacts, booking meeting space, and creating banquet event orders to distribute to operations departments.
- Provide accurate, up-to-date information to appropriate internal contacts, responding to requests on time, and maintaining a working knowledge of the hotel’s products and services.
- Support the execution of weddings and social events by managing 1-year anniversary stay tracking, welcome amenities, and key timeline communication.
- Distribute banquet event orders, guaranteed guest counts and changes; communicate effectively and efficiently with the banquet, culinary, and AV teams.
- Maintain an accurate Delphi database for catering and updating information when necessary, including updating seasonal Banquet Menus and Delphi resources.
- Continually audit and review office management and administration systems, implementing improvements where necessary and keeping the office appropriately stocked with supplies.
- Develop and utilize a working knowledge of Catering Sales & Conference Service Managers’ events within a rolling 10-day cycle.
- Manage the Delphi and associated software systems, ensuring operating procedures and standards are met and new staff trained in their operation.
- Provide account management support when Catering Sales & Conference Service Managers are out of the office, including checking email, informing managers of customer issues, assigning follow-up, and partnering on catering responsibilities.
- Assist with banquet functions as a registration attendant or event assistant when needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
