Catering & Events Manager

IHG•Tamuning,

2d•Onsite

About The Position

As a Catering & Event Manager, you will support the Sales & Marketing Team to manage and coordinate social events and group activities booked through the sales department. This role involves a mix of reactive sales and proactive event management.

Requirements

At least Three (3) years experience in Catering & Events Sales in a Full Service Hotel.
Must be able to work on Guam, USA without restrictions.
US Citizens, US Permanent Residents or valid work visa.
Residents of Federated States of Micronesia (FSM).
Frequently standing up and moving around the facility.
Problem solving, reasoning, motivating, organizational and training abilities are used often.
Type at least 50 wpm; proficient PC computer skills.
Carrying or lifting items weighing up to 25 pounds.
Communicating with customers, employees, and third parties.
Use a keyboard to generate correspondence, reports, etc.
Handling objects, products and computer equipment.

Responsibilities

Negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines.
Confirm in writing to the client and all affected hotel departments all group requirements via sales contract terms, addendum's, confirmation of pricing, group resumes, and/or banquet event order.
Work with the sales team to service and solicit new business.
Up-sell client events and manage function space and room block inventory as assigned.
Assist in the implementation of the hotel’s catering and conference strategy.
Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients.
Answer phones and route to appropriate sales staff, handling of mail, faxes, etc.
Provide direct/indirect coaching to subordinates if any team members to manage.
Respond to client calls and special requests and obtain final details, dates, times, and hotel room and meeting room requirements.
Regularly follow-up with clients and maintain accurate and updated information.
Perform administrative duties such as typing proposals, letters, contracts, etc. Collect data, update data-bases, and complete departmental monthly reports.
Conduct relative sales calls to target segment as per the sales plan set up by the Director of Sales & Marketing or direct reporting line.
Prepare relative reports as required by the Director of Sales & Marketing or direct reporting line.
Deliver Crowne Plaza Brand Promise and Service Signatures in your daily work.
Resolve requests and/or complaints to the satisfaction of the guest; inform supervisor of major problems, complaints, disturbances or dissatisfied clients.
Promote team work and quality service through daily communication and coordination with other departments.
Coordinate details with other departments such as VIP amenities, special requests, or other service needs or special handling.
May coordinate outside vendor service needs (floral displays, audio/visual, etc.) where appropriate. Regularly follow-up to ensure set-up requirements meet client needs.
Raise the awareness and reputation of your hotel and the brand locally.
Be responsible in keeping the property safe and secure, to participate in any resort activity related to Fire Life safety.
Perform other ad-hoc duties – unexpected moments which may be assigned by management when we have to pull together to get a task done.
Monitor and ensure all functions are set up, refreshed, and broken down in compliance with scheduled times and departmental procedures.
Work in a timely manner to executive and distribute all Banquet Event Orders (BEO) and contracts as designated by sales.
Conduct hotel and banquet facility tours and entertain qualified clients in accordance with company and property policies.
Maintain client files and update information daily in accordance with established departmental policies and procedures.