Catering & Conference Services Manager

AccorHotel•Kohala Coast, HI

12d•$77,900 - $85,000•Onsite

About The Position

At Fairmont Orchid, our engaging service and Hawaiian culture make every special event a truly memorable affair. Be an ambassador for our exceptional offerings where you will liaise between multiple departments to meet the needs and exceed the expectations of your clients.

Requirements

Relevant Catering & Conference Services experience within luxury resort market and/or similar role
Computer literate in Microsoft Window applications required
Excellent communication skills, both written and verbal required
Strong leadership, excellent interpersonal skills, and problem solving abilities
Highly responsible, reliable and ethical. A reputation for honesty and integrity.
Results oriented and highly motivated self-starter.
Ability to focus attention on guest needs, remaining calm and courteous at all times
Ability to work days, nights and weekend; when necessary
Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.

Responsibilities

Organize convention booking, catering events and wedding files from date of departure and maintain accurate activities within files consistently
Obtain/confirm all event-related information (to include, but not limited to meeting specifications, audio visual, rooming lists, technical needs, exhibit needs, food and beverage requirements, etc.) with client, organize/distribute group resumes, conference agendas, event orders, floorplans, etc. to all operating partners accurately, and in a timely manner.
Drive function space optimization/maximization, to ensure best utilization of space for guest experience and financial performance of department
Initiate/follow up on billing procedures, ensuring deposits and/or credit applications are received within acceptable timeframes
Conduct pre-conference/event meetings with clients and pertinent departments to confirm all relevant details are communicated
Ensure guest/group experience while onsite, through personal interaction and attendance at functions throughout the stay. Must be flexible to accommodate irregular and/or extended hours.
Conduct any/all site inspections as required. Able to handle inquiries for social and Weddings.
Attend necessary meetings within hotel that affect/are affected by the Catering, Conference Services &/or Events department
Establish and maintain rapport with clients, prior to, during and post conference, exceeding their expectations and encouraging repeat business
Play active role in local community through associations, memberships and involvement. Be an ambassador of the hotel within the local community
Additional responsibilities, as outlined by Director

Benefits

Premium preferred provider medical/drug/vision benefits at competitive prices.
Employer paid coverage for group life and accidental insurance coverage (1x annual salary) + Coverage is available for your ‘ohana!
401(k)/retirement saving plan & matching program.
15 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately
Incentive Bonuses are available
50% discounts at hotel restaurants
50% discount on retail items at our Fairmont Store
30% discount of services offered in our Spa Without Walls
Travel Program with unlimited employee discounts at Accor properties + Friends & Family rates (5,000+ hotels worldwide)
Complimentary food & beverage on property