Paramount Events - Catering & Conference Center Supervisor

Paramount Events•Chicago, IL

7d•$24 - $27

About The Position

The Catering & Conference Center Supervisor is a hands-on leadership role overseeing daily catering operations at a corporate dining account. The supervisor oversees and develops staff, coordinates events, maintains customer service and food-service standards, and supports the delivery and setup of catering orders. The role also involves coordinating with client hospitality contacts, kitchen and warehouse teams, café management, and the full-service sales team. The position is full-time, hourly, and nonexempt, with a schedule that may include early mornings, evenings, and weekends as needed; coverage is required daily from 7 a.m. to 5 p.m.

Requirements

At least 3 years of supervisory experience in catering, hospitality, or food service.
Strong leadership, organizational, and customer service skills.
Experience coordinating catering events and managing staff.
Basic computer proficiency, including email, Microsoft Office, and ordering systems.
Knowledge of food safety and sanitation standards.
Ability to stand for extended periods and lift up to 40 pounds.
Flexible schedule, including early mornings, evenings, and weekends as needed.

Responsibilities

Adjust employee schedules based on business needs and ensure daily coverage from 7 a.m. to 5 p.m.
Train and develop hourly staff in technical skills and customer service, building a cohesive team.
Maintain catering and commons areas and ensure products are rotated.
Communicate with the client's Hospitality team to meet special requests.
Enter catering orders and hybrid events into the internal ordering system, coordinate hybrid events, and submit staff requests.
Lead by example and, as needed, set up, deliver, and clean catering orders.
Communicate daily with the client, warehouse team, and kitchen regarding next-day orders.
Oversee room setups and ensure floorplans meet client requests.
Manage cooks when needed and oversee the dishwasher, food production, and cleanliness of food-service areas.
Monitor linen inventory to ensure sufficient supplies for weekly events.
Ensure the chef addresses finishing needs for delivered catered food.
Collaborate with the front-of-house café manager to share staff resources as needed.
Coordinate and execute events with Paramount Events' full-service sales team.
Report incoming TPG event staff to the Welcome Desk.
Assist with managing utility staff to keep equipment, floors, and walls clean and sanitary.
Maintain clean, organized office spaces and enforce uniform guidelines.
Create and maintain schedules for deep cleaning equipment on a daily, weekly, and monthly basis.
Ensure compliance with health codes and the City of Chicago inspection process.
Build positive, professional relationships with client liaisons.
Report broken or malfunctioning equipment to support timely repairs.
Participate in progressive discipline for staff as needed.
Work at TPG headquarters and catering events as requested.
Complete assigned projects by stated deadlines.
Perform other duties as assigned.