AM Catering Captain

Flagship Facility Services•San Francisco, CA

1d•$38•Onsite

About The Position

The Catering Captain is responsible for executing exceptional hospitality and catering services across meetings, executive dining functions, client events, conferences, receptions, workplace hospitality programs, and special events. This role serves as the primary onsite lead during catered events while partnering closely with the Catering Manager to ensure flawless execution, exceptional guest experiences, and client satisfaction. The Catering Captain embodies luxury hospitality principles found in premier hospitality organizations such as The Ritz-Carlton, Waldorf Astoria, Four Seasons, St. Regis, and other world-class service environments. This position requires exceptional attention to detail, a guest-first mentality, impeccable presentation standards, and the ability to anticipate guest needs while delivering seamless service in a fast-paced corporate dining environment. The Catering Captain serves as a hospitality ambassador for both the client and Flagship Culinary Services. Success in this role requires professionalism, ownership, a sense of urgency, and an unwavering commitment to creating memorable guest experiences while maintaining the highest standards of service, food safety, and operational excellence.

Requirements

Must have and maintain an active Food Handler Certification (ServSafe and/or other local state-required certification) and adhere to local food handler requirements.
Ability to lift and carry up to 40 pounds.
Ability to safely push and maneuver catering carts, equipment, and event materials.
Maintain exceptional standards of attendance, punctuality, professionalism, and appearance.
Demonstrate a commitment to world-class hospitality, guest service excellence, and client satisfaction.
Ability to work flexible schedules based on catering and event demands.
Authorized to work in the U.S.

Nice To Haves

Luxury hotel, banquet, catering, conference services, or corporate hospitality experience preferred.
Hospitality Management, Hotel Management, Culinary Arts, Event Management, or related education preferred.
Experience supporting high-profile clients, executives, VIP functions, or luxury hospitality operations strongly preferred.

Responsibilities

Owns catering event execution from setup through service and breakdown, ensuring seamless hospitality experiences and operational excellence.
Serves as the primary onsite lead during catering functions, executive meetings, VIP visits, and workplace hospitality events.
Delivers elevated hospitality and service standards modeled after luxury hotel and conference service environments.
Maintains accountability for catering presentation standards, room readiness, food displays, beverage stations, signage, and event aesthetics.
Conducts event walkthroughs and quality checks prior to guest arrival to ensure complete readiness and execution.
Ensures all catering orders are delivered accurately, on time, and according to established service specifications and guest expectations.
Anticipates guest needs and proactively resolves service opportunities before they impact the guest experience.
Supports executive dining, client meetings, board meetings, town halls, receptions, conferences, and special events.
Partners closely with the Catering Manager, Culinary Team, Workplace Experience, Facilities, Security, and Operations teams to ensure successful event execution.
Drives a Guest First culture through professionalism, engagement, responsiveness, and superior hospitality.
Maintains strong relationships with clients, executive assistants, event planners, and stakeholders while serving as a trusted hospitality partner.
Ensures compliance with food safety, sanitation, HACCP, allergen management, EHS requirements, and workplace safety standards.
Monitors food quality, presentation, temperatures, replenishment levels, cleanliness, and guest satisfaction throughout service.
Maintains catering inventories, including linens, smallwares, beverage equipment, serviceware, display pieces, and hospitality supplies.
Supports inventory control processes, product replenishment, ordering requests, equipment organization, and storage standards.
Utilizes catering software, digital communication tools, reporting platforms, and client-supported technology to support operational execution and communication.
Assists the Catering Manager with onboarding, training, and reinforcement of service standards, hospitality expectations, and catering procedures.
Maintains a strong and intentional floor presence during events, making real-time decisions to ensure service continuity and guest satisfaction.
Addresses operational and safety concerns proactively, ensuring timely resolution and adherence to all company and client standards.
Demonstrates exceptional attention to detail, ensuring all hospitality experiences reflect luxury service standards.
Maintains flexibility to support events scheduled during early mornings, evenings, weekends, and holidays based on business needs.
Other duties as assigned.