McMenamins Kennedy School Catering Captain 21+

McMenamins•Portland, OR

3d•Onsite

About The Position

McMenamins Kennedy School is hiring for a Catering Captain. McMenamins is a family-owned company in Oregon and Washington that serves handcrafted beverages and pub fare. Our locations range from neighborhood pubs to historic hotels, emphasizing community, art, history, music, food, drink, and fun. We offer seasonal and long-term career opportunities and value Diversity, Equity, and Inclusion. The primary responsibility of this position is to effectively run individual catered events. This includes setup, execution, and breakdown of events, from small business meetings to large groups with full meals. Duties involve setting up tables, chairs, and bars; serving food (fine dining to buffet style); pouring and serving beverages; waiting on and bussing tables; checking IDs for alcohol purchases; coffee and water service; event breakdown and cleanup; resetting event spaces; restocking supplies; washing dishes; general cleaning; attending employee meetings; acting as a shift leader for catering servers; and, most importantly, attending to customer needs and maintaining customer relations. The catering captain must also write and input customer bills, set up and run audio-visual equipment, troubleshoot events, function as a resource, professionally handle customer complaints, and communicate pertinent event information to customers, catering department managers, and other property departments. A positive attitude and dedication to excellent customer service are essential. This role requires direct customer contact, answering questions, and assisting guests. It is physically demanding, requires mental agility, and the ability to multitask in a fast-paced, deadline-oriented environment. Catering captains must work well both independently and as part of a team.

Requirements

Must be 21+ years of age
Obtain and maintain a current food handlers’ card
Obtain and maintain a current OLCC card
Previous serving/catering related experience
Flexible schedule including days, evenings, weekends, and holidays
Enjoy working in a busy customer service-oriented environment

Responsibilities

Setting up, running, and breakdown of events from small business meetings with minimal food to large groups with full meals
Setting up tables, chairs, and bars
Serving food from fine dining to buffet style
Pouring and serving beer, wine, and spirits
Waiting on and bussing tables
Checking IDs of patrons purchasing alcoholic beverages
Coffee and water service
Event breakdown
Clean-up of the event
Resetting event spaces
Restocking supplies
Washing dishes
General cleaning
Attending employee meetings
Acting as a shift leader for the regular catering servers on duty for the event
Attending to customer needs and maintaining customer relations
Writing up and inputting a customer’s bill
Setting-up and running audio-visual equipment
Trouble-shooting events
Functioning as a resource
Professionally handling customer complaints
Communicating pertinent event information to customers, catering department managers, and other departments on property
Answering questions and assisting customers & guests in whatever way necessary

Benefits

Perks and employee discounts: $45 hotel rooms, 40% off bottles of wine, access to concerts
Happy Hour beverage pricing all day
40% off McMenamins apparel & spa services
Shift food credits
Comprehensive insurance benefits package, including vision, medical, dental, chiro and alternative care to eligible employees
401(K)plan with employer contribution to eligible employees
Paid Time Off (PTO)
Neighborhood pubs and hotels with opportunities to work at other locations like our winery or concerts
Belief in a work life balance
Be part of a fun team and having a positive work environment
Multiple career path opportunities