Catering - Back of House

Universal Studios Hollywood • Los Angeles, CA

8d • Onsite

About The Position

This role is for a Catering - Back of House position. The responsibilities include setting up and tearing down special events, preparing event supplies, operating a pallet jack, assembling bar cages, executing scullery needs, and general cleaning. The position also emphasizes providing extraordinary guest service, maintaining safety practices, and monitoring a secure environment. Team members will identify, de-escalate, and resolve conflicts professionally and effectively to maintain a positive atmosphere. They will provide a positive and welcoming experience for guests of all ages while maintaining composure during difficult interactions. A high level of trust and integrity is required to promote a safe, secure, and welcoming environment for customers and colleagues of all ages. Other duties may be assigned.

Requirements

• Must be 18 years old or older
• Previous experience in either a catering or restaurant role preferred

Responsibilities

• Set up and tear down of Special Events including hauling tables, chairs, stages, bars, décor, trash, soiled linens, etc.
• Setting out linen tablecloths, china, glassware, silverware, chaffing dishes, etc.
• Building pallets of supplies needed for events outside of the main ballroom.
• Operating a pallet jack to move the pallets.
• Assembling bar cages of all the necessary liquor to be used on the bar stations.
• Executing scullery needs, including hauling dirty dishes, scraping food, and placing dishes in dishwasher.
• General cleaning of the event site (sweep, emptying trash, mop back hallway).
• Promotes and provides extraordinary guest service for both internal and external guests; answers questions and offers information in a courteous manner. Seeks to provide assistance to guests.
• Promote and provide extraordinary guest service for both internal and external guests; answer questions, offer information, and provide assistance in a courteous manner.
• Understand and demonstrate the proper use of safety practices and ensure department standards are maintained and safety policies are upheld.
• Monitor and maintain a safe and secure environment for both team members and guests of all ages, following all company guidelines and protocols.
• Identify, de-escalate, and resolve conflicts or disturbances professionally and effectively to maintain a positive atmosphere.
• Provide a positive and welcoming experience for guests of all ages while maintaining composure during difficult interactions.
• Maintain a high level of trust and integrity to promote a safe, secure, and welcoming environment for customers and colleagues of all ages.
• Perform other duties as assigned

Benefits

• Complimentary admission to Universal Studios Hollywood and all Universal Theme parks
• Earn complimentary tickets for your friends and family
• Discounts on food and merchandise
• Special events for employees (preview nights for new attractions/events)
• Building lifelong friendships
• Resume building workshops
• Growth opportunities
• Wellness programs

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed