Catering Attendant / Receptionist

Norton Rose Fulbright • Vancouver, BC

15d • CA$43,300 - CA$53,400 • Onsite

About The Position

Norton Rose Fulbright Canada LLP is seeking a hospitality-focused Catering Attendant / Receptionist to join our Vancouver office. This role will report to the Manager, Office Services & Facilities and will be responsible for delivering a first-class hospitality experience to clients, lawyers, executives and staff through the seamless coordination of catering, conference centre services and meeting support. The successful candidate will be passionate about service excellence, take pride in creating welcoming and professional environments, and possess the ability to anticipate needs before they arise. This position plays an important role in supporting high-profile client meetings, executive events and firm functions where attention to detail, responsiveness and discretion are essential. Working hours are typically Monday to Friday, 7:00 a.m. to 3:00 p.m., but may vary between 6:00 a.m. and 6:00 p.m. as required (some overtime may be required).

Requirements

• A passion for hospitality and delivering exceptional service to clients, executives and colleagues in a professional, fast-paced environment.
• Experience in hospitality, conference services, catering, hotels, corporate offices, professional services or other customer-focused environments.
• Strong interpersonal and communication skills, with a professional presence, sound judgment and the ability to build positive relationships at all levels.
• Excellent organizational skills, attention to detail and the ability to manage multiple priorities while remaining calm and responsive under pressure.
• Proficiency with Microsoft Office, room booking systems and other workplace technologies, combined with a proactive, solutions-oriented approach to service delivery.
• Flexible and adaptable, with the willingness to support events, meetings and business requirements that may occasionally require work outside regular business hours.
• Ability to stand for extended periods and lift supplies or equipment up to 30 lbs.
• Excellent written and spoken English required.

Nice To Haves

• French considered an asset.

Responsibilities

• Delivering an Exceptional Client and Executive Experience: Serve as a professional ambassador of the firm, providing a warm, polished and responsive experience for clients, visitors, lawyers and executives. Anticipate client needs and proactively address requests to ensure a seamless hospitality experience. Support high-profile client meetings, executive functions and firm events, exercising professionalism, discretion and sound judgment at all times. This may occur outside of regular business hours. Ensure all client-facing areas consistently reflect the firm's standards of excellence. Build effective working relationships at all levels of the organization, including senior leadership and executive stakeholders.
• Coordinating Hospitality, Catering and Conference Centre Services: Coordinate the setup, delivery and presentation of catering services for meetings, conferences and special events, liaising with the reception, facility and technical team as required. Prepare and maintain boardrooms, conference facilities, and hospitality areas to ensure they are clean, fully equipped, organized and ready for use. Respond quickly to changing meeting requirements and last-minute requests while maintaining exceptional service standards. Assist with room setups, event logistics and meeting support services as required.
• Maintaining Operational Excellence: Maintain hospitality spaces, kitchens, coffee stations, collaborative spaces, visitor offices, conference area and lounges to the highest standards of cleanliness, safety and presentation. Monitor inventory levels, coordinate supply replenishment and support vendor relationships. Process invoices, maintain service records and complete administrative tasks related to hospitality operations. Ensure compliance with food handling, health and safety, and firm service standards. Maintain hospitality equipment readiness and troubleshoot routine operational issues to minimize service disruption. Handle confidential and sensitive information with a high degree of discretion, professionalism and accuracy. Provide coverage for reception and assist with other office service initiatives as assigned. Contribute to a culture of continuous improvement and service excellence within the Office Services & Facilities team.

Benefits

• Retirement savings plan with employer contribution
• Benefit premiums paid by the firm
• Telemedicine services
• Flexible health and wellness allowance that covers much more than gym memberships!
• Training and development programs based on your interests and needs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed