Catering - Associate

SSA Group, LLC • Royal Oak, MI

12d • Onsite

About The Position

SSA Group partners with cultural attractions to design hospitality experiences. They focus on admissions, culinary, and retail, aiming to create seamless guest journeys through innovation and human connection. Their philosophy, '452 Hospitality,' emphasizes people, innovation, and operational intelligence to create special moments with lasting impact. This role is part of the catering team at the Detroit Zoo, supporting various events throughout the year, including seasonal attractions like Zoo Boo and Wild Lights.

Requirements

• Strong interpersonal and communication skills, including the ability to articulate to clients, the General Manager, and HQ personnel.
• Excellent problem-solving/decision-making skills combined with the ability to be organized.
• Ability to remain flexible in a fast-paced environment.
• Ability to operate all equipment necessary to perform job duties.
• Physical ability to stand for extended periods and to move and handle boxes (up to 35lbs) as necessary, which entails lifting.
• Ability to work varied hours/days, including nights, weekends, and holidays, as needed.
• Promote an inclusive & supportive approach within the Brand team.
• Focus on removing barriers and empowering growth and opportunity for team members at all levels.
• Lead by example through Sustainability/Conservation efforts; display knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
• Engage with SSA/Unit in driving community effort through engagement activities and focus on opportunities of giving back.

Nice To Haves

• Previous experience in the catering and/or event industry is a plus.
• All educational backgrounds are eligible.

Responsibilities

• Deliver warm, welcoming, and memorable experiences for every guest and client, embodying 452 Hospitality.
• Oversee quality, product levels, and inventory of products.
• Fulfill guest needs quickly and efficiently, and resolve complaints effectively.
• Ensure proper setup, execution, breakdown, and cleanup of each catered event.
• Execute back of the house, front of the house, and side work duties for overall productivity of banquet events.
• Demonstrate knowledge of menus, food presentation, and food service techniques with a focus on guest service.
• Perform strenuous manual labor as required, including equipment storage, event setup, and tear down of tables and chairs.
• Support placement, movement, and storage of rental orders, buffet cards, and catering items.
• Support Catering Supervisors and the Catering Operations Manager with problem-solving during events and provide creative solutions.
• Maintain a friendly and approachable attitude towards clients, guests, and staff.
• Communicate clearly and openly with leaders for overall success.
• Display a sense of urgency at all times.
• Uphold a professional appearance and mannerism.
• Maintain a clean, safe, and organized work environment.
• Perform other tasks as deemed necessary.
• Uphold and demonstrate a complete understanding of company policies and procedures.

Benefits

• Eligible for overtime pay
• On-Demand Pay Program: Get access to a portion of earned wages before payday.
• Meal Plan & Employee Discounts at applicable locations.
• Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).
• Tuition Discount through Partnership College.
• Up to 8 hours of Bereavement Leave
• Holiday pay of 1.5× the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave is provided in accordance with applicable state and local laws.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed