Catering - Associate

SSA Group • Seattle, WA

1d

About The Position

The Catering Associate delivers warm, welcoming, and memorable experiences for guests and clients at catered events. The role supports event setup, execution, breakdown, and cleanup, along with front-of-house, back-of-house, and side work. It helps maintain product quality and inventory, responds to guest needs and complaints, supports catering leaders during events, and keeps the work environment clean, safe, and organized. The associate is expected to demonstrate professionalism, urgency, clear communication, flexibility, and an understanding of company policies and procedures. The role also supports inclusive team practices, sustainability and conservation efforts, and community engagement.

Requirements

• Strong interpersonal and communication skills, including the ability to communicate with clients, the General Manager, and HQ personnel.
• Strong problem-solving and decision-making skills and the ability to stay organized.
• Ability to remain flexible in a fast-paced environment.
• Ability to operate all equipment necessary to perform job duties.
• Ability to stand for extended periods and move and handle boxes weighing up to 35 pounds, including lifting, and perform the role's stated functions; accommodations may be requested through the hiring manager.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.

Nice To Haves

• Catering and/or event industry experience is a plus.

Responsibilities

• Deliver warm, welcoming, and memorable experiences for every guest and client.
• Oversee product quality, product levels, and inventory.
• Fulfill guest needs quickly and efficiently and resolve complaints effectively.
• Set up, execute, break down, and clean up catered events to expectations.
• Perform assigned back-of-house, front-of-house, and side work duties for banquet events.
• Apply knowledge of menus, food presentation, and food service techniques with guest service in mind.
• Perform manual labor as required, including equipment storage and setting up or tearing down tables and chairs.
• Support placement, movement, and storage of rental orders, buffet cards, and catering items.
• Support Catering Supervisors and the Catering Operations Manager with event problems and provide creative solutions.
• Maintain a friendly and approachable attitude toward clients, guests, and staff.
• Communicate clearly and openly with leaders.
• Maintain a sense of urgency and a professional appearance and manner.
• Maintain a clean, safe, and organized work environment.
• Uphold and demonstrate an understanding of company policies and procedures.
• Promote an inclusive and supportive approach within the Brand team and across units.
• Support efforts to remove barriers and empower growth and opportunity for team members at all levels.
• Lead by example in sustainability and conservation efforts, and support teaching unit staff about these efforts as needed.
• Engage with SSA and the unit in community activities and opportunities to give back.
• Perform other tasks as necessary.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program providing access to a portion of earned wages before payday.
• Meal plan and employee discounts at applicable locations.
• 401(k) program with a 15% company match, subject to eligibility requirements.
• Tuition discount through a partnership college.
• Up to 8 hours of bereavement leave.
• Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed