Catering Assistant - Chambersburg Hospital - Day/Evening

WellSpan Health • Chambersburg, PA

7d • Onsite

About The Position

Under the direction of management, performs a variety of duties, as assigned, to provide prompt, accurate, and attractive food service to patients and customers in a safe and sanitary manner; also performs appropriate cleaning/sanitation activities.

Requirements

• Experience applying customer service behaviors and communication skills required.
• Possesses good general mental health; ability to follow oral and written instructions; ability to communicate effectively in both verbal and written form; ability to speak, read, and write in English.

Nice To Haves

• Previous experience in a health care food service or restaurant setting preferred.

Responsibilities

• Demonstrates service excellence and patient and family centered care by showing respect, honesty, fairness and a positive attitude toward all customers.
• Maintains confidentiality.
• Demonstrates dependability, to include attendance and punctuality.
• Is accountable - takes initiative and ownership of issues.
• Displays a professional demeanor. Represents hospital in a positive way. Has a compassionate working relationship with patients and families.
• Assumes personal responsibility for 2-way communication. Communicates and listens effectively with patients, families, coworkers, other departments, physicians/providers and community.
• Supports coworkers, initiatives and a patient and family centered philosophy; pitches in; does own part and helps others.
• Works to continuously improve work environment/processes (Performance Improvement). Demonstrates a patient and family centered focus when considering/developing improvement solutions.
• Represents willingness/enthusiasm to create, embrace and facilitate change.
• Develops self and others; supports a learning environment; leads by example. Encourages patients and families to give feedback and suggestions for improvement.
• Develops working relationships critical to the organization including patients, families, coworkers, other departments, physicians/providers and community.
• Encourages others by providing recognition and support.
• Thinks critically; utilizes sound judgment; promptly reports potential risks.
• Maintains state of art knowledge of area of specialty, healthcare trends and practice, and populations served.
• Maintains a level of computer literacy appropriate to their role.
• Meets and maintains current all unit specific and organizational skills/competencies, certifications/licensures, as required.
• Completes hospital-required reviews, e.g. HIPAA, safety, health screening, care concerns, and others as assigned.
• Adheres to National Patient Safety Goals.
• Demonstrates commitment to the values of the department to ensure the quality of service provided.
• Demonstrates knowledge of own role in the event of a fire.
• Demonstrates high standards of personal hygiene; washes hands using proper technique.
• Wears approved hair restraints in food preparation areas.
• Demonstrates proper glove usage.
• Handles dishes properly, being careful not to contaminate serving surfaces.
• Demonstrates proper portion control when portioning foods.
• Demonstrates cost effectiveness as evidenced through efficient use of materials.
• Demonstrates proper food handling techniques; follows HACCP guidelines.
• Labels/ dates food products correctly.
• Attends scheduled in-service programs.
• Has sufficient knowledge of modified diets and places proper foods and condiments on trays; has correct placement of items on tray.
• Exhibits proper use of equipment; reports defective equipment or unsafe conditions immediately.
• Consistently documents correct dish machine temperatures and reports sub-standards immediately.
• Keeps area and equipment clean and sanitized according to established departmental standards as observed by QA activities.
• Takes direction well from management and puts instruction into effect.
• Communicates well with others as evidenced by proper and timely job completion.
• Supports coworkers as directed in all aspects of department operations.
• Participates in cross-training for Catering Associate job functions under guidance of management, and fulfills obligations of the position as assigned.
• Maintains employee and patient confidentiality.
• Regular attendance is an essential function of the position.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED