Catering Assistant NBU $21.00/hour

AUXILIARY SERVICES CORPORATION OF SUNY CORTLAND•City of Cortland, NY

7d•$21 - $21•Onsite

About The Position

This position manages university catering requests from placement to completion within the catering system. This includes inputting orders, processing modifications, issuing confirmations, and ensuring accurate billing compliance. The role involves answering customer questions about contracts and invoicing, demonstrating familiarity with basic cash procedures, and maintaining catering information in a database. The Catering Assistant will also create signs, banners, labels, and menus using various software packages, type correspondences, and conduct quality assurance measurements. Data entry for dining information, assisting with billing and cost tracking, and completing general office duties are also key responsibilities. The role requires greeting customers, answering the telephone, taking messages or standard catering requests, and confirming final guest counts. Interaction with campus personnel and outside entities is expected, as is participation in running events, including preparation, setup, and breakdown. The position demands managing rapid timelines, prioritizing urgent tasks, and working with tight deadlines. Maintaining a neat and clean office area is also part of the duties. The Catering Assistant will support the Taste to Go program and may act as a clearing house for information within their unit and for special events. Communication, both written and verbal, with campus members and facility users regarding services, pricing, and policies is essential. A valid Driver's License is required to operate CAS Vehicles.

Requirements

Two years of clerical experience required.
Proficient in all Microsoft Office Suite programs and office equipment.
Computing skills to calculate percentages, discounts, interest, commissions, ratios, averages, medians, standard deviations or areas and volumes.
Ability to interact with customers, coworkers, and vendors in a diplomatic manner.
Ability to work effectively as a team member.
Ability to read and interpret instructions, technical and procedure manuals, material data sheets, business correspondences.
Ability to create reports and standard business correspondence.
Able to verbally present information formally to a group of customers or coworkers.
Ability to perform a variety of tasks in a variety of locations and determine the order and sequence with limited daily supervisory direction.
Must have valid Driver’s License to operate CAS Vehicles.

Nice To Haves

Two-year degree accounting or business preferred.

Responsibilities

Manages university catering requests from placement to completion within the catering system, by inputting orders, processing modifications, issuing confirmations and ensuring accurate billing compliance.
Answers customer questions about contracts and invoicing in person or via e-mail.
Demonstrates familiarity with basic cash procedures, including securely counting opening banks, reconciling and preparing cash deposits.
Maintains catering information in a database by entering orders and customer data, creating templates, processing billing, updating menu tables and prices.
Creates signs, banners, labels and menus using a variety of software packages.
Types correspondences and catering request sheets.
Conducts or documents quality assurance measurements.
Enters data into a spreadsheet or software programs to track various dining information such as pricing, recipes, product transfers, customer counts, hours, sales, nutritional information, CPRs, or financial data.
May research information for special projects.
Assists with the billing or tracking costs for catering events.
Completes general office duties such as filing and processing mailings.
Greets customers and answers the telephone in a professional manner.
Takes messages or standard catering requests.
May pack paper products and handles Taste to Go pickups.
Timely confirms final guests counts.
Interacts with a variety of personnel from the campus community and outside entities.
Participate in running events to include preparation, set up and break down.
Manage rapid timelines, prioritize urgent tasks and willingness to work with tight deadlines.
Keeps office area neat and clean including removing trash and vacuuming.
Assists with customer service, administrative or clerical duties as needed or assigned by the Director of Dining Services or Dining Manager - Catering.
Pack and support Taste To Go program.
May act as the clearing house for information in their unit and for special events to share with other CAS staff members.
Communicates in writing and verbally with various members of the campus and user of the facilities or equipment regarding CAS services, pricing and policies.