Catering and Banquet Manager

Conner Prairie Museum • Fishers, IN

2d • Onsite

About The Position

The Catering and Banquet Manager is responsible for all catering and banquet event sales, promotion and execution. This role leads a team of sales coordinators and execution staff in the production of private events and ticketed events. Maintains organizational calendar of event space use and is responsible for annual revenue and expenses for this segment of business.

Requirements

• Bachelor's degree (B.A./B.S.) in related field is required; or five years related experience and/or training; or equivalent combination of education and experience.
• ServeSafe certification is required, the opportunity to obtain certification will be offered once hired.
• The willingness to resolve customer needs in an efficient and positive manner is required.
• The ability to speak, read and write in English is required.

Nice To Haves

• Previous experience in a catering and/or banquet sales role is desired.
• Previous experience working in the museum and/or entertainment industry is desired.
• A working knowledge of health and safety regulations is desired.
• A working knowledge of event planning and execution is desired.
• Spanish is desired.

Responsibilities

• Manages banquet events along with assigned banquet staff to ensure successful event execution.
• Trains sales team to support banquet event growth and success.
• Manages banquet space scheduling and calendar activities.
• Maintains organizational calendar based on contracted and internal events.
• Updates pricing and options for venues, menus and add-ons.
• Maintains or produces sales collateral requesting website updates as needed.
• Orchestrates business development, networking and venue improvements.
• Directs or assists in event set-up and tear down when necessary.
• Resolves client issues and provides excellent customer service experience.
• Manages invoicing and processing payments through accounting, ensuring accounts are complete.
• Performs end of month and annual budget reviews and forecasting.
• Conducts performance evaluations for team.
• Recruits and hires team members as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager