Catering Account Manager, PGA Championship

Delaware North Companies • Charlotte, NC

44d • $55,300 - $74,600

About The Position

Delaware North's Patina Group is searching for a Catering Sales and Operations Manager to join our team for the PGA Championship. In this role, you will develop and execute strategic sales and marketing plans while maximizing catering and event-related revenues for the PGA Championship. Our ideal candidate is a goal-oriented individual with extensive catering sales knowledge, skilled at project management and budgeting, and who strives for continuous improvement in their work.

Requirements

• A minimum of three years of catering management and operations experience in a fine dining venue is required.
• Proven experience in event sales and operations, preferably in hospitality or event management
• Strong knowledge of BEO processes and event planning systems
• Excellent organziational and multitasking skills for client and team interactions
• Ability to work flexible hours, including evenings and weekends, as required by event schedules

Responsibilities

• Partner closely with internal team members and clients to lead the sales process and produce exceptional events.
• Use professional sales techniques, both verbal and written, where opinions and recommendations reflect strong understanding of package offerings
• Manage the customer decision and relationship process for months in advance leading up to events.
• Execute contracts, secure client signatures, and enforce payment deadlines.
• Create detailed estimates and invoices for clients, ensuring accuracy and timely delivery.
• Accurately update the sales system with all client information, event details, and changes.
• Maintain an excellent knowledge of food, wine, and spirits while representing and marketing the brand.
• Collaborate with culinary and food & beverage management on menu design and offerings to align with client expectations and brand standards.
• Manage a tracker for client requests and upgrades, ensuring all changes are documented and communicated effectively.
• Provide regular updates and reports on event performance, client feedback, and revenue metrics.
• Oversee the complete BEO process, including, initial creation of BEOs based on client requirements, making adjustments throughout the sales process as needed, securing final sign-off to ensure accuracy and alignment with client expectations, and creating printable versions of BEOs for distribution
• Conduct client walk-throughs prior to events to confirm details and expectations.
• Be onsite during events to ensure all client expectations are met and provide real-time support.
• Communicate effectively with onsite team members to ensure flawless execution and quick resolution of any issues.
• Act as an operational lead for smaller events, ensuring seamless execution and client satisfaction.

Benefits

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Food Services and Drinking Places
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees