Catering Account Lead

Sifted•Redwood City, CA

2d•$85,000 - $95,000•Onsite

About The Position

Sifted is seeking an energetic, detail-oriented Account Manager to serve as the on-site liaison for one of our biggest clients. In this role, you will be responsible for managing the entire account, ensuring a seamless experience across multiple distinctive service lines within the onsite cafe setting. Your responsibilities will include building and maintaining a strong client relationship, managing the front-of-house team, keeping spending within budget, and providing regular performance updates to our client. If you excel at balancing client satisfaction with operational efficiency, and you have a knack for communication and leadership, we’d love to hear from you.

Requirements

Proven experience in account management, client services, or a similar role, within the hospitality or food service industry
Experience with opening corporate dining concepts and creating and implementing processes
Strong interpersonal and communication skills, with the ability to build rapport quickly with clients and team members
Is operationally minded: exhibits strong follow-through on tasks and progress; flexes between a granular attention to detail and big-picture thinking; balances decisiveness and patience in time-sensitive situations
Excellent organizational and multitasking abilities, capable of managing budgets and operational details simultaneously
Energetic, adaptable, and capable of thriving in a fast-paced environment
Comfortable with feedback and eager to learn and grow within the role
Is experienced with Google apps (Gmail, Google Drive), Microsoft Office, Slack
Must maintain Seattle Food Service card (company-paid)
Must be able to drive a company vehicle with a valid driver's license

Responsibilities

Serve as the sole point of contact for our client, fostering a long-term relationship built on trust and consistent communication
Manage client requests and feedback around the food service program and tailor services accordingly
Own all client-facing presentations and service performance conversations, including QBRs, weekly updates, ad hoc reports, and other business reviews
Ensure BEOs, catering orders, and special event details are reviewed, communicated, and executed with a high degree of accuracy and surpass client expectations
Implement and enforce best practices to streamline operational processes and maintain high standards of service
Ensure the client’s needs and expectations are clearly understood and met through proactive communication and follow-ups
Lead, train and develop the front-of-house team, ensuring exceptional service that aligns with Sifted’s brand values and the client’s expectations
Helps ensure that portion sizes are standardized and maintained
Collaborate closely with the Executive Chef and culinary team to address any issues impacting the client experience and execute quality analysis and ensure compliance with food safety and sanitation
Monitor and manage spending to ensure operations remain within the established budget for the client account
Prepare regular reports and performance updates for the client, highlighting successes, challenges, and opportunities for enhancement
Coordinate special events outside of lunch such as breakfasts, afternoon snacks and happy hours and ensure catering orders are distributed and updated clearly for all departments
Create and post the schedule for hourly FOH personnel
Assist with management of events equipment, décor, supplies and storage spaces
Ensure accuracy in signage for menus, ingredients and allergens

Benefits

Company-sponsored health insurance plans, including 100% company-paid HDHP, as well as vision + dental opt-in
80 hours of PTO with each year of employment
Paid winter break from Dec 24 - Jan 1
Free lunch during meal service
Opportunities to take on larger roles within our organization + learn with a fast-growing start-up

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