Category Manager

Extend

12d•$125,000 - $140,000•Onsite

About The Position

Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend's best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits. Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco. About the Role: At Extend, your work will have a direct and visible impact. As a GTM Strategy & Program Manager you'll own the go-to-market strategy, influence the product roadmap, and be an expert for your assigned portfolio of verticals - spanning Extend’s Product Protection & Shipping Protection products. You'll be part of a highly impactful, cross-functional team that contributes to innovative solutions and delivers exceptional protection products that set new industry standards.

Requirements

5+ years in retail category management, product strategy, or similar analytical, cross-functional roles in e-commerce or fast-paced tech environments
Demonstrated product or initiative ownership from idea through launch and enablement
A strong ability to research, synthesize information, and present actionable insights to leadership
Advanced proficiency in AI tools & Excel (data modeling, financial analysis, forecasting)
Proven experience leading cross-functional projects and presenting findings to leadership teams
Comfort operating with day-to-day deal/pricing support and autonomy over strategy and roadmap decisions
Detail-oriented mindset with a knack for process improvement and innovation
Self-starter who thrives on high-stakes decision-making and taking initiative
Strong prioritization skills to handle multiple projects amid shifting priorities

Nice To Haves

Experience using BI tools to inform strategy and optimization grounded in data
Familiarity with or strong interest in leveraging AI/agentic tools for workflow automation
Exposure to underwriting/actuarial concepts (frequency, severity, loss ratio), analyzing insurance risk, and retail pricing strategies

Responsibilities

Lead Pod leadership for your verticals - synthesizing call learnings, merchant feedback, and market research into a continuously updated GTM Playbook for Extend’s Revenue teams.
Show deep command of Extend's product fit for your vertical across Product & Shipping Protection.
Drive top- and bottom-line growth for your verticals and define the product strategy for your verticals.
Define, execute, and present GTM strategy for your portfolio, ensuring it aligns with merchant, consumer, and Extend needs while outperforming competitors.
Surface category growth and expansion opportunities, including preparing strategic angles for new and adjacent verticals.
Act as strategic advisor on key accounts, key deals, and merchant growth.
Execute strategic cost-saving decisions using Extend’s new claim intake AI agent.
Identify opportunities from competitive research, Pod learnings, and win/loss patterns, and turn them into product features.
Contribute to a multi-year warrantable product roadmap and fold new feature enablement into the GTM Playbook.
Regularly review your portfolio to maintain best-in-class coverage and pricing through ongoing industry and category analysis.
Design custom solutions for major retail partners like Peloton, Sonos, Oura Ring, Ashley Furniture, and more.