Catastrophe Claims Representative

Auto-Owners Insurance • Lexington, KY

6d

About The Position

Auto-Owners Insurance is seeking an experienced claims professional to investigate and resolve catastrophe claims. The role may include a merit-based work-from-home arrangement after initial in-person training, as determined by the leadership team. Frequent travel is required, sometimes on short notice, to catastrophe locations—most likely out of state—and may last up to 21 days at a time. The position also requires meeting physical demands that include carrying and climbing a ladder.

The representative investigates and assembles facts, determines policy coverage, evaluates losses, analyzes legal liability, and pays or denies claims. They study insurance policies, endorsements, and forms; work toward resolution of claims, potentially attending arbitrations, mediations, depositions, or trials; and ensure claim payments are issued accurately and promptly.

Requirements

• Bachelor’s degree or equivalent experience.
• At least 2 years of claims-handling or comparable experience.
• Field claims experience with multi-line property and casualty claims, including wind and hail.
• Proficiency with Xactimate software.
• Above-average written and verbal communication skills.
• Ability to resolve complex issues.
• Ability to organize and interpret data.
• Ability to handle multiple assignments.
• Valid driver’s license.
• Ability to meet physical demands, including carrying and climbing a ladder.
• Ability to work in the U.S. without current or future sponsorship.

Nice To Haves

• Military experience is considered.

Responsibilities

• Investigate and assemble facts related to claims.
• Determine policy coverage and evaluate the amount of loss.
• Analyze legal liability and pay or deny losses.
• Study insurance policies, endorsements, and forms to understand insurance coverage.
• Work toward claim resolution, including attending arbitrations, mediations, depositions, or trials as necessary.
• Ensure claims payments are issued in a timely and accurate manner.
• Travel to catastrophe locations, potentially on short notice and for up to 21 days at a time.

Benefits

• Friendly work environment.
• Structured training program.
• Employee mentoring.
• Competitive base salary.
• Matched 401(k).
• Fully funded pension plan once vested.
• Bonus programs.
• Paid time off, including holidays, vacation days, personal time, and sick leave.
• Excellent compensation and benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level