Catastrophe Claims Representative

Auto-Owners Insurance Company • Lexington, KY

5d

About The Position

Auto-Owners Insurance is seeking an experienced claims professional to investigate catastrophe-related claims. The role involves determining policy coverage, evaluating losses and legal liability, and deciding whether losses should be paid or denied. The representative must be available for frequent travel, sometimes on short notice and for up to 21 days at a time, most likely to locations outside their home state. The position has physical demands, including carrying and climbing a ladder. After initial in-person training, a merit-based work-from-home arrangement may be available according to job responsibilities and leadership-team direction.

The representative studies insurance policies, endorsements, and forms; works toward claim resolution; may attend arbitrations, mediations, depositions, or trials; and ensures claim payments are issued accurately and promptly. Auto-Owners offers structured training, employee mentoring, a friendly work environment, and a compensation and benefits package.

Requirements

• Bachelor’s degree or equivalent experience.
• At least 2 years of claims handling experience or comparable experience.
• Field claims experience with multi-line property and casualty claims and wind/hail.
• Proficiency with Xactimate software.
• Above-average written and verbal communication skills.
• Ability to resolve complex issues.
• Ability to organize and interpret data.
• Ability to handle multiple assignments.
• Valid driver’s license.
• Ability to meet physical demands, including carrying and climbing a ladder.
• Ability to work in the U.S. without current or future sponsorship.

Nice To Haves

• Military experience is considered.

Responsibilities

• Investigate and assemble facts related to claims.
• Determine policy coverage and evaluate the amount of loss.
• Analyze legal liability and pay or deny losses.
• Study insurance policies, endorsements, and forms to understand coverage.
• Work toward claim resolution, including attending arbitrations, mediations, depositions, or trials when necessary.
• Ensure claims payments are issued in a timely and accurate manner.
• Travel frequently, sometimes on short notice, to catastrophe locations for periods of up to 21 days.

Benefits

• Competitive base salary.
• Matched 401(k).
• Fully funded pension plan once vested.
• Bonus programs.
• Paid holidays, vacation days, personal time, and sick leave.
• Structured training program.
• Employee mentoring.
• Friendly work environment.
• Excellent compensation and benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level