Catastrophe Claims Advisor

TD•Calgary, AB

20h•CA$58,800 - CA$83,000•Onsite

About The Position

TD Insurance is part of TD Bank Group and is driven to provide legendary experiences and trusted advice to customers. They help protect clients from the ‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance products and services are available through a network of more than 1,000 TD branches and online. In Canada, they have two lines of business: General Insurance and Life and Health. Their General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Their Life and Health business is the number-one provider of critical illness insurance and direct life and health insurance in Canada. TD Insurance is committed to fostering an inclusive, accessible environment for their colleagues. With a national workforce of over 4,000 employees, the company is always growing and dedicated to helping colleagues grow, too. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is taken seriously to help colleagues unlock their full potential. The TD Insurance Catastrophe (CAT) Claims Department is dedicated to supporting customers at times of catastrophic loss, working in unison to ensure they deliver the best service in the industry to their clients. This role is for a considerate and methodical professional with strong analytical skills, who will be there for customers immediately following catastrophic events (e.g., fire, hail, tornado, heavy rains) to ensure they feel fully supported and their urgent needs are met. As a Claims Advisor, you will adjudicate claims while providing advice and support to customers and ensure they feel taken care of when it matters most.

Requirements

Two or more years of claims adjusting experience preferred
Computer literacy
Excellent communication and customer service skills led by empathy and compassion
Proven ability to negotiate win/win outcomes when reasonably possible
Strong ability to review and investigate high-value claims related to catastrophic events such as natural disasters
Excellent organization and time management skills with a demonstrated ability to support customers in a fast-paced, multifaceted environment
Proven ability to manage change and help foster an environment open to change
Dedicated to meeting or exceeding the expectations of internal and external clients
Strong attendance track record with a positive impact on team cohesion

Nice To Haves

Experience with multiple lines of claims insurance considered an asset
Knowledge of Xactimate and the use of Xactanalys is an asset
Candidates actively pursuing their Chartered Insurance Professional (CIP) designation or other relevant continuing education are preferred
Provincial claims licensing may be required
Bilingual (English and French) written and verbal is considered an asset

Responsibilities

Investigate, negotiate and settle both Residential and Auto Catastrophe claims
Support customer claims from start to finish: open new claims, set up appraisals, assign contractors, generate financial transactions and finalize settlements in a timely manner
Review inspection reports and estimates to make sure damages are related to the loss; determine when additional inspection is needed
Follow up with customers on the status of the claim; provide ongoing feedback and support regarding cause of loss and completion of repairs
When applicable, adjust claims quickly and accurately in accordance with policy coverage to exceed customer expectations
Collaborate with internal partners to ensure legendary customer experiences
Leverage external vendors when appropriate, both approved and non-approved
Ensure customer problems are carefully reconciled, escalating issues when necessary
Actively participate in performance management processes
Continue professional development with learning maps and external courses, as required
Support other TD Insurance Business Lines during critical events and peak volumes.
Share industry knowledge and expertise to advise colleagues on recommended services, support or resources for the customer
Proactively and consistently remain in contact with the customer to establish and maintain a relationship of trust to resolve claims in a timely manner
Participate fully as a member of a team and contribute to a positive working environment