About The Position
American Road Services Company, the insurance claims component of Ford Motor Credit Company, is seeking an APD Physical Damage Catastrophe Claims Adjuster/Field Service Manager. This Field Service Manager role is a field-based position representing Ford Motor Company and its many departments to dealerships, assembly plants, ports, railroad ramps, distribution centers, body shops, lessees, and their dependents. This is a highly field-intensive position where you will manage complex physical damage claims and respond to catastrophic events, requiring extensive travel. The company is looking for candidates that have the ability to move up through the organization (in field and/or central office management or staff positions). Career development opportunities may require relocation.
Requirements
- High School Diploma or GED.
- Two or more years of experience in claims adjusting and estimating.
- At least one year of experience with computerized estimating systems (such as Mitchell Connect or CCC One) and knowledge of vehicle repair processes and procedures.
- At least one year of experience with Microsoft Office and strong computer skills.
- Adjuster license in home state or designated home state or the ability to test within the first 90 days.
- Ability to travel 50-70% overnight, often with short notice, including extended periods during catastrophe events.
Nice To Haves
- Bachelor’s or master’s degree.
- Catastrophe loss adjusting and travel experience with a major retail insurance carrier (e.g., State Farm, Farmers, Allstate, USAA, Geico).
- One or more state insurance adjuster and/or appraiser licenses (Arizona or Nevada).
- Technical/mechanical background (passion for mechanical restoration/repair).
- I-CAR Gold or Platinum Certifications.
- Knowledge of vehicle repair processes and procedures.
- Ability to independently plan, organize, re-organize, prioritize, and problem-solve.
- Excellent written and verbal communication skills.
- Excellent dealer/customer service skills.
- Bilingual (English/Spanish).
- 3+ years of claims adjusting and estimating experience.
- Successful candidates should be able to demonstrate leadership in Ford Truth (leadership) behaviors combined with outstanding interpersonal, teambuilding, and communication skills.
Responsibilities
- Manage complex insurance claims in a key-pointed area, work independently, schedule appointments for vehicle inspections, and travel throughout your key-point territory.
- Conduct thorough coverage investigations, including fire, theft, false pretense claims, and coverage decisions for floor-planned units.
- Prepare accurate damage estimates using computerized estimating systems (e.g., Mitchell Connect) to establish the cost of repairs.
- Lead subrogation investigations, salvage disposal, and fraud investigations.
- Perform loss prevention reviews and provide essential dealer training activities.
- Remain on-call for CAT/Storm losses and be prepared for extensive travel away from home for extended periods of time.
- Travel overnight as required, potentially 50-70% particularly during CAT (storm) season (March-August).
- Deploy nationwide to catastrophic loss sites, especially during peak storm season (March-August).
- Address large-scale dealer inventory losses and other physical damage claims at dealerships, Ford assembly plants, and holding yards during deployments.
- Travel commitments can require multiple weeks on the road during severe weather periods and can last for several weeks at a time with minimal notice.
Benefits
- Immediate medical, dental, vision and prescription drug coverage
- Flexible family care days
- Paid parental leave
- New parent ramp-up programs
- Subsidized back-up child care
- Adoption and surrogacy expense reimbursement
- Fertility treatments
- Vehicle discount program for employees and family members
- Management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
- Paid time off
- The option to purchase additional vacation time.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
