Catalog Operations Associate

Rokt • New York, NY

9h • Hybrid

About The Position

The Catalog Operations Associate ensures brands onboard onto Rokt Catalog product with speed, accuracy, and retailer-level quality. This role owns product QA end-to-end, serving as the final quality and compliance gate before products go live across retailer marketplaces. You will work at the intersection of operations, product data, and technology by partnering closely with BD, Customer Success, Product, Engineering, and the Product AI teams to enable scalable Catalog growth while maintaining high standards of data integrity and retailer trust. This role directly enables Catalog growth by accelerating brand onboarding, protecting retailer trust, and improving operational scalability. As Catalog expands across new retailers and brands, this position ensures quality and speed scale together. This is a relatively new and small team so this team member will contribute to building the foundations of the team by creating workflows, automations, and processes from the ground up.

Requirements

• Experience in QA, operations, e-commerce/marketplace onboarding, Shopify, or product data workflows, with strong troubleshooting skills across complex, multi-system environments.
• Curiosity around AI tools, prompting, workflow automation, or using AI to improve operational processes.
• Clear written communication and comfort working directly with external clients, with the ability to manage multiple workstreams while maintaining high quality standards.

Responsibilities

• Partner closely with Product and Engineering to help shape how AI is used within Catalog workflows — including prompt design, testing AI-driven outputs, and influencing the quality and direction of our product AI.
• Own brand/retailer product pipelines end-to-end from QA through retailer validation and live publish, ensuring product data meets retailer-specific requirements for accuracy, completeness, and compliance.
• Troubleshoot and resolve product, QA, and marketplace issues across retail partners, and communicate directly with brands to unblock onboarding questions and product issues quickly and clearly.
• Serve as the technical subject matter expert for Catalog QA workflows and retailer requirements, writing AI rules, improving tooling, and building scalable processes that reduce manual effort and rework.

Benefits

• Become a shareholder. Every Rokt’star gets equity in the company
• Enjoy catered lunch every day and healthy snacks in the office. Plus join the gym on us!
• Access generous retirement plans like a 4% dollar-for-dollar 401K matching plan and get fully funded premium health insurance!
• Dog-friendly office
• Extra leave (bonus annual leave, sabbatical leave etc.)
• Work with the greatest talent in town
• See the world! We have offices in New York, Seattle, Sydney, Tokyo and London

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed