CAT Intern - April 2027 - October 2027

Farm Bureau Financial Services•West Des Moines, IA

8d•Onsite

About The Position

Are you a talented college student looking for the opportunity to explore insurance career opportunities while having an immediate and long-lasting impact on our customers? If so, this Summer 2026 Internship opportunity in an on-demand service delivery environment could be a great fit for you! As an intern, you will also participate in corporate activities designed to provide exposure to our industry, organization, and culture. Our internship program follows an 80/10/10 approach: 80% of your time will be spent performing meaningful work and project-based assignments within your department. 10% of your time will be dedicated to learning from and networking with employees in other areas of the organization. 10% of your time will be spent participating in shared internship experiences that provide insight into our culture, leadership, and business operations. This opportunity is a great way for you to get your foot in the door and spend your summer gaining entry level claims/insurance experience, as well as general corporate, real-world exposure. If you're interested in getting your career started on the right track, want to join a company that appreciates people and provides growth and professional development opportunities, we invite you to apply today. Farm Bureau....where the grass really IS greener!

Requirements

Be a current full-time college student enrolled in classes.
Completion of one year of college is highly preferred.
Must be able to thrive in a challenging, fast-paced and dynamic environment.
Exceptional customer service skills – including strong verbal and written communication skills.
The ability to establish rapport with all kinds of personalities quickly while communicating effectively over the phone is essential.
Strong organizational and multi-tasking skills, while paying attention to detail.
Must be able to exercise independent judgment and arrive at decisions through sound, logical reason.
Possess the ability to learn quickly and follow instructions.
Must be able to spend much of the day on the telephone during high-volume storm claims events.
Ability to work in-person from our Home Office located in West Des Moines, IA.
Applicants must be currently authorized to work in the United States on a full-time, permanent basis.
We are not able to sponsor now or in the future, or take over sponsorship of, an employment visa or work authorization for this role.
For example, we are not considering candidates with OPT status.

Nice To Haves

Although previous work experience is desired, we welcome the opportunity to teach the right candidates who possess the traits we need – including strong work ethic, excellent communications and interpersonal skills, multi-tasking ability, adaptability, quick-learners and highly-organized.

Responsibilities

Assist Inside CAT Team task management
Monitor and report on key metrics, including claim rep inventory, inbound and outbound calls, and email counts
Assist with email monitoring and claim reassignment
Upload prior claims and endorsements in our company system
Delegate I/A reviews
Other projects as assigned