Casualty Specialist

Aviva•Oakville, ON

10d•CA$60,000 - CA$85,000•Hybrid

About The Position

Aviva Canada is seeking a Casualty Specialist to handle Bodily Injury (BI) claims, some of which are in litigation, within the Protect Claims department. The role requires an individual who thrives in an inspiring culture, seeks challenges for continuous learning, and provides best-in-class service. The primary responsibility is to investigate, evaluate, negotiate, and settle BI claims in accordance with Aviva's procedures and philosophy. This is a hybrid role, offering a blend of in-office and remote work.

Requirements

2 -10 years’ experience handling bodily injury claims, including both general liability/premises operations claims and auto tort liability.
Ability to work independently and effectively in a fast-paced environment.
Strong working knowledge of third party liability claims (Bodily Injury, Property, and Auto Physical Damage litigation).
Mediation, Pre-Trial and Trial experience.
Excellent interpersonal, written and oral communication skills.
Superior organizational skills.
Strong analytical, problem-solving and negotiation skills.
Adaptability, flexibility, willingness to learn and integrity.
Committed team player with a positive outlook.
Post-Secondary education in a related field.

Nice To Haves

CIP designation would be an asset.

Responsibilities

Interpret and confirm insurance coverage using background knowledge of relevant case law combined with a thorough understanding of policy wordings.
Investigate, evaluate and settle a diverse claims pending of litigated and non-litigated files.
Develop appropriate strategy to direct handle files to conclusion and/or teach Independent Adjuster's as needed.
Ensure file reserves are set on a timely and accurate basis, in line with company protocols.
Maintain control over expenses through pro-active handling techniques.
On litigated files, work in partnership with defence counsel to develop and implement strategies for bringing files to a timely and cost effective resolution.
Provide excellent customer and partner communication on claim matters.
Clearly document and summarize file activity.
Understand and adhere to Aviva’s claim procedures and guidelines.
Provide superior customer service to our clients and partners.

Benefits

Eligibility for annual bonus
Retirement savings
Share plan
Health benefits
Personal wellness
Volunteer opportunities
Outstanding career development opportunities
Professional development education support
Competitive vacation package with the option to purchase 5 extra days off per year
Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion
Corporate wellness programs to support our employees’ physical and mental health