Casualty Liability Claims Advocate

EPIC Brokers•Greenwood Village, CO

2d•Hybrid

About The Position

The Casualty Liability Claims Advocate manages and advocates for clients throughout the lifecycle of casualty insurance claims. Serving as a strategic partner to clients, producers, third-party administrators, carriers, and internal teams, the advocate helps ensure claims are handled efficiently, coverage is maximized, and outcomes are optimized. The Greenwood Village team specializes in insuring large, complex client accounts in the real estate and development industries. This role is primarily in-office at EPIC’s Greenwood Village, Colorado office. Employees may work from home up to five days each month, with the entire month of August flexible. The position is exempt and offers a base salary range of $90,000–$105,000; it may also be eligible for bonuses and a comprehensive benefits package. A bachelor’s degree is preferred, though equivalent experience is considered.

Requirements

At least four years of experience in casualty claims, commercial claims adjusting, or corporate risk management.
Experience handling multi-line property and casualty claims, with an emphasis on real estate exposures.
Strong sense of urgency and thoroughness, with the ability to respond quickly and accurately.
Strong written and verbal communication skills to communicate promptly and professionally with internal and external stakeholders.
Strong analytical and problem-solving skills.
Ability to build and maintain client relationships.
Skills in coverage analysis, negotiation, and claims strategy.
Strong organization, time management, and multitasking capabilities.
Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
Ability to work independently and collaboratively in a fast-paced environment.
Sound judgment and professionalism when handling sensitive situations.

Nice To Haves

Casualty claims experience involving large, complex policies and accounts.
Real estate and professional liability experience.
Bachelor’s degree; equivalent experience is also considered.

Responsibilities

Serve as the primary liaison between clients and insurance carriers regarding claims matters.
Evaluate coverage, report claims, and manage documentation.
Monitor claim progress and communicate proactively with adjusters, third-party administrators, clients, and producers.
Provide technical expertise and guidance on claim resolution, settlement strategies, and risk mitigation.
Conduct formal claims reviews and participate in client presentations and stewardship meetings.
Collaborate with internal departments to support seamless service delivery and client satisfaction.
Identify claim trends and develop strategies to reduce claim frequency and severity.
Maintain current knowledge of insurance contracts, industry trends, and regulatory changes.
Uphold EPIC’s service standards and contribute to a positive team culture.

Benefits

Managed PTO without accruals or caps for salaried/exempt employees.
For hourly/non-exempt employees: 22 PTO days starting out, 12 company-observed paid holidays, and four early-close days.
Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave.
Employee referral bonus of $1,500 per hired referral.
Employee recognition programs and awards, including trips.
Employee Resource Groups, including Women’s Coalition and EPIC Veterans Group.
Mentorship Program.
Tuition Reimbursement Program.
Leadership Development.
Pet insurance.
Identity Theft & Fraud Protection Coverage.
Legal Planning.
Family Planning.
Menopause & Midlife Support.
401(k) matching.
Medical insurance.
Dental insurance.
Vision insurance.
Wellness and employee assistance programs.
Potential eligibility for bonuses and a comprehensive benefits package.