Casualty Claims Representative

Auto-Owners Insurance Company•Mount Pleasant, MI

18h•Hybrid

About The Position

A career at Auto-Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, this specific role could have the flexibility to work from home up to 3 days per week. Auto-Owners Insurance, a top-rated insurance carrier, is seeking an experienced and motivated Casualty Claims professional to join our team. This job requires mastery of claims-handling skills.

Requirements

Bachelor’s degree or equivalent combination of education and related experience.
At least 1 year of related insurance or claims experience.
Basic understanding of casualty policy language
Strong verbal and written communication
Ability to gather and interpret information for effective claims resolution
Demonstrated ability to manage time and tasks efficiently
Interpersonal skills to deal with diverse customers and situations

Responsibilities

Investigate assigned casualty claims by collecting statements, physical evidence, and legal documentation.
Analyze and interpret policy coverage and determine liability and damages.
Negotiate claims settlements in accordance with company procedures and within authority limits.
Communicate claim status to all relevant stakeholders, including insureds and agents.
Maintain accurate documentation in company systems and adhere to regulatory and internal standards.
Participate in training and education programs to enhance claim-handling skills.
Travel as needed for onsite investigations or meetings.
Maintain punctual attendance according to an assigned work schedule at a Company-approved work location.