Casualty Claims Representative IV
About The Position
Investigate, evaluate and negotiate complex automobile claims including non-injury, serious injury claims, fatality losses, UMBI exposures, and out of state losses. Determine proper policy coverages, investigate, evaluate, negotiate and equitably settle all assigned casualty claims in accordance with company guidelines and best claims practices. Establish and authorize reserve and claim payments and monitor reserves through the life of the file. The employee will be expected to handle numerous claims and to maintain a healthy diary system. Settlement negotiations with claimants, policy holders, and other parties are crucial to the position. Ability to multitask and address unexpected situations while showing the flexibility to do so. Maintain high standards of professional conduct while delivering superior customer service. The employee may assist other key Claims units in times of Closely work with in house litigation unit as well as outside defense counsel. Expected to meet with multiple members of management at once to discuss and advise on claim actions in both written and verbal format. Continue job development through training. Maintain a high degree of confidentiality.
Requirements
- 4 year college degree plus 4 years casualty experience with bodily injury adjusting experience; or 8 years of property and casualty with bodily injury adjusting experience
- Ability to read, analyze and interpret procedures, regulations, instructions, manuals and other documents as required.
- Excellent telephone, public relations and oral/written communication skills.
- Ability to solve practical problems and deal with a variety of concrete variables.
- Ability to interpret a variety of instructions furnished in written, oral, or schedule format.
- Basic computer skills and proficiency or demonstrated aptitude with computers including experience with Excel, Word, and web based systems.
- Maintain a valid Georgia driver’s license.
Nice To Haves
- AIC, CPCU or other insurance certification strongly desired.
Responsibilities
- Investigate, evaluate and negotiate complex automobile claims including non-injury, serious injury claims, fatality losses, UMBI exposures, and out of state losses.
- Determine proper policy coverages, investigate, evaluate, negotiate and equitably settle all assigned casualty claims in accordance with company guidelines and best claims practices.
- Establish and authorize reserve and claim payments and monitor reserves through the life of the file.
- Handle numerous claims and maintain a healthy diary system.
- Conduct settlement negotiations with claimants, policy holders, and other parties.
- Multitask and address unexpected situations with flexibility.
- Maintain high standards of professional conduct while delivering superior customer service.
- Assist other key Claims units in times of need.
- Work closely with the in-house litigation unit as well as outside defense counsel.
- Meet with multiple members of management to discuss and advise on claim actions in both written and verbal format.
- Continue job development through training.
- Maintain a high degree of confidentiality.
- Perform other duties as assigned by Manager or Supervisor.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
