Casualty Claims Manager - General Liability

The Jonus Group•Worcester, MA

9d•Hybrid

About The Position

An insurance organization is seeking an experienced Casualty Claims Manager to lead a team of claims professionals handling complex casualty claims. This leadership role is responsible for driving operational excellence, ensuring quality claims handling, mentoring and developing staff, and overseeing litigated and high-exposure claims. The ideal candidate will combine strong technical claims expertise with a proven ability to coach teams, improve processes, and deliver exceptional customer outcomes.

Requirements

Bachelor's degree preferred.
5+ years of casualty claims experience with increasing levels of responsibility.
Leadership or supervisory experience preferred.
Strong knowledge of casualty claims, liability investigations, litigation management, coverage analysis, and settlement negotiations.
Experience managing complex and litigated claims.
Working knowledge of comparative negligence and liability laws.
Proficiency with claims management systems, reporting tools, and Microsoft Office applications.
Strong analytical, communication, coaching, and decision-making skills.
Ability to lead teams in a fast-paced, high-volume environment.

Nice To Haves

Proven ability to build and develop high-performing teams.
Strong customer service and relationship management skills.
Exceptional negotiation and conflict resolution abilities.
Strategic thinker with a continuous improvement mindset.
Highly organized and capable of managing multiple priorities simultaneously.
Strong business acumen with the ability to align team performance to organizational objectives.

Responsibilities

Lead and manage the daily operations of a casualty claims team.
Provide coaching, mentoring, and performance management to claims professionals.
Monitor claim quality through file audits, claim reviews, and performance analytics.
Drive continuous improvement initiatives to enhance claim handling consistency and efficiency.
Assist with complex coverage, liability, and settlement decisions.
Review and approve reserves and settlements beyond adjuster authority levels.
Identify and address potential fraud concerns and support investigative efforts.
Oversee litigated claims and partner with defense counsel to develop effective litigation strategies.
Analyze claims and litigation trends to identify opportunities for operational improvements and cost savings.
Handle escalated customer, client, and stakeholder concerns.
Ensure compliance with company policies, industry regulations, and best practices.
Utilize reporting tools and data analytics to monitor team performance and business results.
Collaborate across departments and communicate effectively with senior leadership.