About The Position
The Casino VIP Representative serves as the primary point of contact for customers, managing their requests and changes, making and following up on reservations, arranging transportation, and assigning special rooms and dinners. The role involves preparing various in-house documents such as envelopes, check-out slips, and airfare reimbursement slips for arriving or departing guests, as well as handling other reimbursements. Responsibilities also include answering calls from customers and business partners, providing assistance, organizing and classifying documents like credit applications and reservation forms, and performing administrative tasks such as delivering mail, photocopying, typing, and proofreading customer correspondences. The representative will also assist with mail and telemarketing campaigns, assign new players source codes for the appropriate junket representative, and complete temporary credit line approvals (TTO) for guests. The position requires adherence to all company safety and security policies and procedures, reporting accidents, maintaining a professional appearance, ensuring confidentiality of proprietary information, and protecting company assets. The representative is expected to welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Professional communication, developing positive working relationships, and supporting team goals are also key. The role involves ensuring adherence to quality expectations and standards, and performing physical tasks such as moving objects weighing less than 30 pounds and standing, sitting, or walking for extended periods. Marriott International is an equal opportunity employer that values diversity and inclusion, fostering an environment where unique backgrounds are celebrated. Marriott Hotels aims to provide 'Wonderful Hospitality. Always.' by delivering thoughtful, heartfelt, and forward-thinking service. JW Marriott, part of Marriott International's luxury portfolio, emphasizes associate well-being and offers a unique work experience focused on community, camaraderie, training, development, and recognition in a luxury environment.
Nice To Haves
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: No related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None
Responsibilities
- Serve as customers’ point of contact, including handling customer changes and requests.
- Make reservations for guests.
- Conduct reservation follow-ups.
- Arrange transportation.
- Assign special rooms and dinners.
- Prepare in-house envelops, check-out slips, airfare reimbursement slips for arriving or departing guest, as well as other reimbursements.
- Answer calls from customers, business partners, and provide assistance as needed.
- Organize and classify documents (e.g., credit applications, reservation forms) for filing.
- Deliver mail.
- Photocopy documents.
- Type and proofread customer correspondences as needed.
- Assist with mail and telemarketing campaigns.
- Assign new players sources codes for the appropriate junket representative.
- Complete temporary credit line approval This Travel Only (TTO) for guests.
- Follow all company and safety and security policies and procedures.
- Report accidents, injuries, and unsafe work conditions to manager.
- Complete safety training and certifications.
- Ensure uniform and personal appearance is clean and professional.
- Maintain confidentiality of proprietary information.
- Protect company assets.
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests’ service needs.
- Assist individuals with disabilities.
- Thank guests with genuine appreciation.
- Speak with others using clear and professional language.
- Develop and maintain positive working relationships with others.
- Support team to reach common goals.
- Ensure adherence to quality expectations and standards.
- Move, lift, carry, push, pull, and place objects weighing less than 30 pounds without assistance.
- Stand, sit, or walk for an extended time period.
- Perform other reasonable job duties as requested.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
