Casino Table Games Shift Manager 3

Choctaw Nation of Oklahoma•Durant, OK

2d•Onsite

About The Position

The Table Games Shift Manager 3 oversees all table games and poker room operations during assigned shifts, ensuring exceptional guest service and team performance. This role enforces CNO gaming policies, procedures, and internal controls while driving operational efficiency, compliance, and profitability.

Requirements

Apply oral or written (legible) communication techniques.
Set the standard for performance and customer service.
Must be knowledgeable in the games they supervise and know the requirements of the positions (dealers, floormen).
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Knowledge of high-volume cash handling procedures, policies, and rules. This includes security, verification, and accuracy.
Prior dealer experience

Responsibilities

Adhere to all Anti-Money Laundering (AML) regulations including Title 31, Suspicious Activity Reporting, and Customer Identification. Stay alert for suspicious activity, investigate potential risks, and enforce security procedures to protect assets.
Oversee all people-related functions including hiring, scheduling, coaching, training, evaluations, disciplinary actions, and terminations. Promote teamwork, inclusiveness, and performance excellence among all Table Games associates.
Ensure adequate staffing levels on the casino floor; make real-time adjustments based on business needs, guest profiles, and table game limits to optimize performance and guest experience.
Supervise daily floor operations, resolve guest or operational issues promptly and professionally, and ensure smooth, high-quality service delivery.
Plan and implement casino promotions and coordinate private gaming events, collaborating with internal teams to ensure a seamless, elevated experience for resort guests.
Oversee marker/credit issuance and redemptions and maintain control logs for secured assets to ensure compliance with financial and regulatory standards.
Create, implement, and review departmental policies and procedures. Identify and address operational issues through corrective and preventive actions.
Keep all Table Games equipment in optimal working condition and manage department inventory, including ordering essential supplies to support operations.
Maintain expert proficiency in Table Games systems such as player tracking, ratings, and scheduling platforms. Prepare daily shift reports and analyze data in coordination with the Table Games Director to refine business strategies.
Perform other duties as may be assigned.