CASINO SHIFT MANAGER 2nd Posting

Menominee Casino Resort • Town of Menominee, WI

9d • Onsite

About The Position

The Casino Shift Manager is responsible for the supervision of personnel and operation of the Menominee Casino Resort/Thunderbird complex. This role involves assisting in policy development, ensuring policy implementation, resolving customer complaints, and maintaining customer satisfaction. The Shift Manager must be knowledgeable of gaming laws and regulations, manage labor costs, and ensure excellent customer service on the casino floor. They also act as a signatory on jackpots and handle various situations that may arise during their shift, carrying out supervisory responsibilities in accordance with company policies and applicable laws, including interviewing, hiring, training, performance appraisal, and conflict resolution.

Requirements

• Bachelor’s degree from a four-year college or university or four to six years related experience and/or training; specifically related to the Casino Industry; or an equivalent of education and experience related to the Casino Industry.
• Three or more year’s supervisory experience.
• Knowledge of various gaming rules, and procedures.
• Computer experience.
• Required to pass and maintain the following training/certifications within a year of hire: CPR/AED Certification, Craps, Roulette, Blackjack, Pit Supervisory, and Title 31.
• Four to six years’ experience in the Gaming Industry required.
• Four to six years’ management experience required.
• Must possess excellent communication skills, and effective public speaking skills.
• Ability to read, analyze, and interpret the most complex of documents, such as technical journals, financial reports and legal documents.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Ability to effectively present information to top management, and public groups.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals, and work with mathematical concepts such as probability and statistical inference.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Maintain physical stamina to work in a fast-paced, customer-orientated environment and deal effectively with problems or difficult situations as they arise.
• Present in neat, well-groomed professional manner in accordance with company policies and procedures.
• Candidates must be at least 21 years of age or older.
• Ability to render levelheaded, sound business decisions in stressful or emergency situations to maintain adequate control of given situation.
• Shall have a pleasing personality.
• No person shall be eligible for employment at Menominee Casino Resort/Thunderbird complex if they have been convicted, or have a pending unresolved charge of: Any crime which would require compliance with the reporting requirements for sex offenders pursuant to Menominee or Wisconsin law; or A felony conviction of any kind in the immediately preceding two years; A crime of any kind related to gambling in the immediately preceding two years; A crime of any kind related to theft, fraud, or misrepresentation in the immediately preceding two years; A crime of any kind related to a crime of violence, or involving domestic violence, or a drug offense involving sale of drugs, or possession with intent to sell drugs during the immediately preceding two years.
• In addition to the minimum criminal background requirements listed above, employee must meet the minimum criminal background requirements necessary to obtain a gaming license as stated in Menominee Tribal Code Chapter 347 and the Tribal Gaming Compact.
• Hiring in a gaming position is contingent upon a criminal background check.

Nice To Haves

• Preference given to qualified Menominee or other Native American applicants.

Responsibilities

• Assist in developing policy and planning for the establishment of all operational objectives.
• Ensure implementation and execution of all Company policies.
• Report to management any issues that arise during assigned shift.
• Report to management any employee related problems or concerns that may arise.
• Resolve customer complaints in a prompt and courteous manner.
• Ensure that all customers are satisfied with their experience at the Casino.
• Maintain a consistent, regular attendance record.
• Supervise personnel and operation of the Menominee Casino Resort/Thunderbird complex.
• Assist in warning or ejecting persons from the Menominee Casino Resort Buildings and Property who are causing a disturbance and may call the local police department for assistance.
• Assist in monitoring the payouts on the tables and/or machines, to ensure that proper amounts are being paid to customers.
• Handle all disputes that may arise and settle disputes in a manner that expresses good customer service as well as ensuring that the best interest of the operation is always considered.
• Become familiar with the emergency plans of the operation and be able to put these plans into action.
• Control labor cost for the operation by adjusting daily work force based on customer volume through the cooperation and assistance of all department shift supervisors as needed.
• Ensure customer service to all patrons by actively walking the Casino floor and ensuring that adequate customer service is available.
• Act as the #1 public relations employee on the floor.
• Act as signatory on jackpots as outlined by Internal Control Manual.
• Carry out supervisory responsibilities in accordance with the organizations policies and applicable laws, including interviewing, hiring, and training employees; planning assigning, and directing work; appraising performance; rewarding and disciplining; addressing complaints and resolving problems.
• Assist in new employee orientation and training as requested.
• Ensure that MCR/TC policy is enforced.
• Count out the restaurant, bar, and gift shop tills when needed.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager