Casino Services Representative

Cache Creek Casino Resort•Brooks, CA

14h•Onsite

About The Position

Responsible for issuing comps and vouchers for all departments who request them for a guest. Answers questions over the phone when our VIP guests call. Enhance our customers overall casino experience. Provide outstanding guest service to all internal and external guests by following the Casino’s R.I.C.H. core values (Respect, Integrity, Commitment and Humility). Assists our guests in determining whether they are eligible to receive a promotional invite. Answers phone calls from our VIP guests. Assists our guests with their room reservations. Ensure all guest information is entered correctly in database while following department policies. Maintain the highest level of professionalism while managing sensitive issues. Demonstrate empathy while providing thoughtful and prompt resolutions. May assist with special events and promotions as required.

Requirements

Must have flexibility in terms of scheduling and taking on overtime if necessary.
A good attendance record must be maintained.
Three months related experience and/or training; high school diploma or general education degree (GED); or equivalent combination of experience and education.
Must be able to work independently, and with little to no supervision.
Must be able to communicate with VIP guests and explain why they have not received certain mailers.
Must have basic experience with Microsoft Office.
Must be at least 21 years of age.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Cache Creek Casino Resort Tribal Gaming License.

Responsibilities

Issue comps and vouchers for all departments who request them for a guest.
Answer questions over the phone when VIP guests call.
Enhance customers overall casino experience.
Provide outstanding guest service to all internal and external guests by following the Casino’s R.I.C.H. core values (Respect, Integrity, Commitment and Humility).
Assist guests in determining whether they are eligible to receive a promotional invite.
Answer phone calls from VIP guests.
Assist guests with their room reservations.
Ensure all guest information is entered correctly in database while following department policies.
Maintain the highest level of professionalism while managing sensitive issues.
Demonstrate empathy while providing thoughtful and prompt resolutions.
May assist with special events and promotions as required.