Casino Service Agent - Red Rock
About The Position
Assist Station Casinos Guests by responding to their needs and questions. Works closely with Player Development staff to assist them with arrangements for our Guests. Answer telephone calls from casino Guests requesting information or services from the Player Development staff. Input Player Development room reservations as directed. Follow through on all Guests requests handling whatever details possible and requesting assistance, if needed, from a higher position to complete requests. Assist Player Development staff in making both internal and external reservations and arrangements for Guests receiving complimentary services. Assist with Special Events. Maintain all Special Event spreadsheets. Run reports as requested by the department head. Accommodate all requests made by our Casino Guests and the Player Development department. Handle all Concierge requests for our Casino Guests and the Player Development department.
Requirements
- Minimum age requirement is 21.
- Ability to communicate effectively with Guests, Team Members and Management.
- Strong interpersonal and communication skills.
- Proficient in but not limited to CMS, LMS and Microsoft Office.
Nice To Haves
- Previous VIP Services, Front Desk or Reservations experience preferred.
Responsibilities
- Assist Station Casinos Guests by responding to their needs and questions.
- Works closely with Player Development staff to assist them with arrangements for our Guests.
- Answer telephone calls from casino Guests requesting information or services from the Player Development staff.
- Input Player Development room reservations as directed.
- Follow through on all Guests requests handling whatever details possible and requesting assistance, if needed, from a higher position to complete requests.
- Assist Player Development staff in making both internal and external reservations and arrangements for Guests receiving complimentary services.
- Assist with Special Events.
- Maintain all Special Event spreadsheets.
- Run reports as requested by the department head.
- Accommodate all requests made by our Casino Guests and the Player Development department.
- Handle all Concierge requests for our Casino Guests and the Player Development department.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
