ROK-HOST-CASINO

Century Casinos Inc•Flintstone, MD

4d•$20 - $26•Onsite

About The Position

Responsible for ensuring the quality of service provided to all guests is in accordance with established marketing strategy.

Requirements

Must have excellent communication skills, be polite, and always present a neat appearance.
Excellent organizational skills required.
Must be a self-starter, motivated, versatile, and responsible.
Ability to respond effectively to the most sensitive inquiries or complaints.
Ability to make effective and persuasive speeches and presentations on departmental information to the Marketing Department and management.
The ability to work with others as a team in an efficient manner.
The ability to apply common sense reasoning to variety of situations
Proven experience providing high level of guest service
Ability to comprehend and apply basic principles of math, including addition, subtraction, multiplication, division and fractions.
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
Ability to deal with problems involving several concrete variables.
Ability to prepare and interpret graphs.
Must be able to master the property’s player tracking and reservation systems.
The ability to read, write, comprehend simple instructions, short correspondence, and memos in English
The ability to work in a fast–paced environment and stressful situations.
Must be at least 21 years old.
Must be able to pass a background investigation and obtain and maintain all work cards as required by the company.
The ability to verify the right to work in the United States.

Responsibilities

Greets guests on Casino floor, establishing rapport with them and providing complimentary amenities based upon specific Casino guidelines for levels of play.
Manages relationships with players based on standards established by the Director of Marketing.
Promotes the success of the Players Club by explaining this marketing tool to guests, issuing membership cards and demonstrating the various methods of use.
Satisfies miscellaneous guest complaints, referring to the appropriate supervisor when necessary.
Assists guests with reservations for restaurants, theater shows, hotel, and accommodations.
Prepares correspondence, memos, forms, reports, and other miscellaneous paperwork.
Augments special events in the lives of our guests, by preparing and mailing birthday and/or anniversary cards, newsletters, and personal notes, whenever possible.
Contacts selected players by telephone and other means to inform them of special events with goal of incenting a future visit and subsequent gaming revenue.
Records information on new guests and updates computer files as needed.
Becomes familiar with the Marketing and Promotional activities, Casino Cage, and other departments throughout the casino, providing assistance and guidance to guests, as necessary.
Compiles guest feedback and informs management of findings on a regular basis.
Works to develop premium casino players for the benefit of the property and maintains professional relationships with the same to maximize profitability and guest service expectations.
All other duties as assigned.