Casino Marketing Manager - Full Time (Horseshoe Hammond)

Caesars Entertainment•Hammond, IN

10d•Onsite

About The Position

The Casino Marketing Manager's responsibility will be to lead a specialized team of service professionals in providing an exceptional on-property experience for Horseshoe’s very best guests. This role is at the helm of all VIP service activities, requiring the Casino Marketing Manager to own all aspects of the customer service journey, while consistently striving to delight our guests and garner loyalty to our product and brand. Oversee development, negotiation and implementation of Horseshoe Special Events and Promotions programs, with a focus on revenue growth and image enhancement. Supports the social media, website, and advertising segment of marketing. Generates excitement for VIP guests and other segments through the execution of creative and unique events and promotions. They will work with the Regional Marketing and Property VIP Marketing teams to provide a wide variety of programming that is fresh and exciting for our guests. Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount. Serves as a dynamic, positive leader, while fostering teamwork, employee morale, motivation and open communication. Acts as a role model and coach while developing employees using a consistent, approachable demeanor and clearly articulating expectations. Ensures that team members clearly understand and are held accountable for their service performance expectations. Provides appropriate recognition and rewards to individuals and groups when consistent superior service performance is attained. Works as a change agent to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value. Demonstrates excellent facilitator skills in resolving conflicts between different points of view. Demonstrates leadership skills in determining a vision, aligns and inspires the team to achieve the vision. Coordinates with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated employees. Recommends and implements change to improve overall employee and guest satisfaction. Participates in the financial operating and capital planning processes and makes recommendations that achieve desired financial results. Establishes and endorses the business and service objectives, ethics and values of the Company in accordance with the Code of Commitment.

Requirements

Leadership of VIP service activities.
Customer service journey ownership.
Development, negotiation, and implementation of special events and promotions programs.
Support for social media, website, and advertising marketing.
Execution of creative and unique events and promotions.
Collaboration with Regional Marketing and Property VIP Marketing teams.
Creation of a fun-filled, entertaining, and exciting environment.
Service excellence.
Dynamic, positive leadership.
Fostering teamwork, employee morale, motivation, and open communication.
Role modeling and coaching employees.
Clear articulation of expectations.
Accountability for service performance.
Recognition and rewards for superior service.
Change agent for improving department operations.
Facilitator skills for conflict resolution.
Leadership skills for vision setting and team alignment.
Coordination with other departments.
Implementation of changes for satisfaction improvement.
Participation in financial planning.
Adherence to the Code of Commitment.

Responsibilities

Lead a specialized team of service professionals in providing exceptional on-property experience for Horseshoe’s very best guests.
Own all aspects of the customer service journey for VIP guests, striving to delight guests and garner loyalty.
Oversee development, negotiation, and implementation of Horseshoe Special Events and Promotions programs, focusing on revenue growth and image enhancement.
Support the social media, website, and advertising segments of marketing.
Generate excitement for VIP guests and other segments through the execution of creative and unique events and promotions.
Work with Regional Marketing and Property VIP Marketing teams to provide a wide variety of programming.
Create and ensure a fun-filled, entertaining, and exciting environment with flawless service delivery.
Serve as a dynamic, positive leader, fostering teamwork, employee morale, motivation, and open communication.
Act as a role model and coach while developing employees.
Ensure team members understand and are held accountable for service performance expectations.
Provide recognition and rewards for superior service performance.
Improve and streamline department operations through continuous assessment of policies, procedures, work processes, and program effectiveness.
Resolve conflicts between different points of view.
Determine a vision and inspire the team to achieve it.
Coordinate with other departments to ensure total guest satisfaction and efficient operations.
Recommend and implement changes to improve employee and guest satisfaction.
Participate in financial operating and capital planning processes and make recommendations for desired financial results.
Establish and endorse the business and service objectives, ethics, and values of the Company.