Casino Manager

Silver Strike Investments LLC•Colorado Springs, CO

About The Position

Achieves Company objectives in Customer Service, quality of service, and appearance of facility. Creates a positive, productive working environment. Oversees the overall operations of the Casino Floor under the direction of General Manager and Operations Manager.

Requirements

Minimum two years previous supervisory experience in a casino setting with cash handling, including Vault reconciliation, is strongly preferred.
Must be professional and friendly and be able to get along with coworkers and work as a team.
Must be able to meet the physical demands of the position.
Must be able to read, write, and speak English fluently.
High School Diploma or equivalent required.
Excellent customer service skills required.
Possess excellent organizational skills.
Ability to work in a high pressure, fast-paced environment.
Excellent attention to detail and ability to multitask.
Familiar and proficient in the use of a Point-of-Sale register.
Attend Management and Financial meetings.
Familiar with standard office equipment including ten key calculator, copier, scanner, and desktop computer.
Proficient in Microsoft Office programs including Word, Excel, and Outlook.
Must possess excellent math skills; able to calculate money accurately.

Nice To Haves

Minimum two years previous supervisory experience in a casino setting with cash handling, including Vault reconciliation, is strongly preferred.

Responsibilities

Ensure all Guests feel welcome and are given responsive, friendly, and courteous service at all times.
Maintains adequate staffing levels and utilizes Early Outs as business needs warrant.
Control cash handling on the casino floor and GSC/Cage by adhering to Company and Gaming policies and procedures.
Assist in all departments to ensure Guest satisfaction and efficient operations.
Verify that all machines and equipment are in working condition, reports maintenance issues to proper departments.
Assist in the implementation of Casino marketing, advertising, and promotional activities and campaigns.
Fully understand and comply with all federal, state, county, and municipal regulations that pertain to health, safety, labor, and gaming requirements of the Casino, its employees, and Guests.
Maintains confidentiality of all relevant information concerning guests, employees, and company assets.
Maintains professional working relationships with Employees and Guests at all times.
Monitor, review, and record Surveillance.
Delivers Disciplinary Actions/Coaching as needed for all assigned Employees.
Conduct Performance Reviews for all assigned employees.
Investigates accidents/incidents involving Guests and Employees and prepares relevant Reports for Management and Human Resources.
Adheres to all departmental, health, and safety standards.
Plan, assign, and direct Employees work duties and tasks.
Resolves guest complaints and/or service deficiencies and resolve issues.