Casino Host
About The Position
Meets and greets guests of the casino and ensures that a high level of customer service is maintained in the VIP Lounge. Responsible to develop, reactivate and maintain strong personal relationships with high value guests. Must be knowledgeable of and be able to explain games offered by the casino as well as currently approved marketing promotions and programs. Must be knowledgeable of all hotel services and amenities. Provides customer service by providing food and drinks to guests of the Lounge. Provides comps to casino guests according to the approved internal controls. Performs duties, as assigned by the Director of Marketing, Player Development Manager, and Casino Host Coordinator at the BlueWater Resort & Casino.
Requirements
- High school diploma or general education degree (GED).
- Must possess strong customer service skills.
- Excellent verbal skills, ability to be creative and innovative in guest satisfaction.
- Ability to resolve applicable guest concerns.
- Enjoys interacting with people and have the ability to make each guest feel welcome.
- Service quality characteristics including courtesy, promptness, and professionalism.
- Analytical skills and good computer skills necessary.
- Must be proficient in standard office procedures and equipment.
- Knowledgeable in Word, Excel and Windows.
- Ability to work with minimal supervision is a must.
- Problem solving skills are much needed to clearly present ideas and findings to Supervisor and other departments.
- Knowledgeable with Microsoft PC.
- Organizational skills.
- Verbal and written communication skills.
- Ability to multi-task, work under pressure and meet deadlines required.
- Requires Food and Beverage Handling Certification.
Nice To Haves
- Experience in the gaming industry preferred but not required.
Responsibilities
- Assist in the development of guest invitation lists for special events conducted by the BlueWater Resort & Casino.
- Maintains relationship with VIP guests and monitors and understands all aspects of play level, game preferences, dining and entertainment, amenities of preference to maximize repeat visits and play.
- Communicates both orally and in writing to current, new and past guests.
- Completes all required reports which includes player’s weekly activity report, dining, shows, etc.
- Conveys terms of Players Club Program and explains qualification requirements to prospective gaming guests.
- Identifies and initiates relationships with new guests for possible enrollment into the Players Club.
- Assists and makes reservation for guests for on and off property outlets.
- Books and suggests dining, shows for guests.
- Books golf reservations.
- Restocks VIP Lounge amenities.
- Identifies all pertinent information of Black, Platinum card holder, i.e., Birthday, Anniversary, Spouses Name, Taste in Food, Choice of Cigarette, etc.
- Oversees and greets active player(s) on the floor.
- Reviews all player arrivals thru Hotel Reservation System to insure room readiness and any amenities as well as provide a welcome gift.
- Distributes information for casino events.
- Tracks daily check-in volume.
- Suggests activities for guest entertainment.
- Request amenities from Room Service.
- Perform all duties deemed necessary for the success of the department.
- All other duties assigned (non gaming functions and issued gaming license permitting).
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
