Casino Host

Virgin Hotels•Las Vegas, NV

22d•Onsite

About The Position

The Casino Host is responsible for developing, managing, and growing VIP and high-limit player relationships while executing strategic marketing campaigns to increase revenue and guest loyalty. This role plays a key part in the brand's promotional efforts, player development, and overall guest/player experience within a competitive Las Vegas gaming market. This position is responsible for cultivating Casino Player Development, including maintaining the casino inside Virgin Hotels Las Vegas' high-value player market strategy and programs. Responsible for bringing in new and reactivating inactive business while maintaining a database of high-worth players to contribute to the profitability of the casino inside Virgin Hotels Las Vegas.

Requirements

Current, legal, and unrestricted ability to work in the United States
Must be able to obtain a Nevada Gaming License
3--5 years of experience in casino marketing or player development, ideally in Las Vegas or a similar major gaming market
Ability to obtain gaming license
TAM card with a minimum of six months of validity are required
Public relations skills, knowledge of general casino operations, and strong analytical abilities are important
Strong knowledge of casino operations and gaming loyalty programs (e.g., CMS systems such as ACSC, Oasis, or IGT)
Proven ability to network, build rapport, and maintain long-term relationships with VIP clients
Excellent verbal, written, and interpersonal communication skills
Must be able to work evenings, weekends, and holidays as needed
Ability to always communicate effectively with guests and all levels of Team Members
Ability to review and comprehend reports and all necessary documentation
Must love people and have a passion for serving others and the community
Have working knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Casino operations
Have working knowledge of the casino's programs to address problem gambling
Basic knowledge of player rewards programs

Nice To Haves

Bachelor's degree in Marketing, Business, Hospitality, or a related field preferred
Bilingual (Spanish, Mandarin, or other languages) is a plus
Familiarity with CRM platforms and campaign tracking tools
Event planning or hospitality experience is a plus

Responsibilities

Build and maintain strong relationships with high-value casino players through personalized service and targeted communication
Create, plan, and execute direct marketing strategies, including events, promotions, and campaigns to drive customer engagement and casino visitation
Coordinate with Player Development, Hotel, and Casino Operations teams to ensure seamless guest experiences
Monitor and analyze customer trends, feedback, and play activity to tailor marketing offers and optimize ROI
Host VIP guests on-site, ensuring exceptional service and hospitality are consistently delivered
Track marketing campaign performance and provide regular reports to management
Works to implement strategies to cultivate the market for new and existing high-value casino guests
Responsible for growing the player development program
Contributes to all player development projects to ensure successful execution, leading to the achievement of department goals for company profitability
Hosts high-value guests and accommodates their needs within program guidelines to ensure guest satisfaction and encourage return visits
Attend required training sessions offered by Virgin Hotels Las Vegas
Perform the duties described in compliance with local laws and regulations
Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco
Ensure compliance with all state gaming regulations and internal company policies
Reports any acts of wrongdoing on behalf of any staff member that they know of
Performs other duties as assigned