CASINO HOST - 1st Posting Aug 27 - Sept 2, 2026

Menominee Casino Resort • Town of Menominee, WI

3d • Onsite

About The Position

The Casino Host serves as a primary point of contact for guests and employees, possessing a comprehensive understanding of the casino's facilities, events, promotions, and player's club programs. This role is dedicated to identifying, cultivating, and maintaining strong relationships with guests through professional and personal interactions. Maintaining a high level of courtesy, professionalism, confidentiality, and discretion in all guest communications, including arrangements and finances, is paramount. The Casino Host is responsible for achieving performance targets set by the Guest Service Manager, focusing on revenue growth from specific guest segments. This role also involves assisting guests with reservations, facilitating information management through departmental meetings, preparing various documents, and aiding in the development and implementation of special events and promotions. Additionally, the Casino Host will acknowledge significant guest milestones, identify and recruit new premium players, generate reports on program performance, and develop systems for tracking guest feedback. Familiarity with casino systems like EBS, Kiosk, and BI is required, along with a willingness to assist with tournaments and the overall Bussing program, including financial reporting and recruitment. Consistent attendance and a valid Wisconsin Driver’s License, with eligibility for the Menominee Indian Tribe’s Approved Driver’s List, are mandatory. The position requires flexible work hours, including days, nights, weekends, and holidays, and may involve other assigned duties.

Requirements

• Associate degree in business, marketing or related field required.
• Five (5) years of demonstrated Casino Host, Guest Service, Hospitality or Customer Service experience and/or; an equivalent combination of education and experience of 5 years or more.
• Excellent oral and written communication skills and a friendly, outgoing personality required.
• Must be a self-starter, motivated, versatile and responsible.
• Working knowledge of casino player tracking systems such as Bally’s Casino Marketplace, BI, Kiosk is required.
• Basic computer skills including Microsoft Suite, email and internet needed.
• Must be able to work a very flexible schedule to include days, nights, weekends and holidays.
• No person shall be eligible for employment at Menominee Casino Resort/Thunderbird complex if they have been convicted, or have a pending unresolved charge of: Any crime which would require compliance with the reporting requirements for sex offenders pursuant to Menominee or Wisconsin law A felony conviction of any kind in the immediately preceding two years A crime of any kind related to gambling in the immediately preceding two years A crime of any kind related to theft, fraud, or misrepresentation in the immediately preceding two years; A crime of any kind related to a crime of violence, or involving domestic violence, or a drug offense involving sale of drugs, or possession with intent to sell drugs during the immediately preceding 2 years.
• “In addition to the minimum criminal background requirements listed above, employee must meet the minimum criminal background requirements necessary to obtain a gaming license as stated in Menominee Tribal Code Chapter 347 and the Tribal Gaming Compact.”
• Hiring in Gaming Position is contingent upon criminal background check.
• Ability to read, analyze, and interpret basic documents.
• The ability to respond effectively to the most sensitive inquiries or complaints and balance the needs of the guest with the needs of the business.
• Requires good written and oral communication skills.
• Ability to comprehend and apply basic principles of math, including addition, subtraction, multiplication, division and fractions.
• Ability to apply principles of logical, commonsense thinking to a wide range of intellectual and practical problems.
• While performing the duties of this job, the Employee is regularly required to talk or hear.
• The Employee is regularly required to stand; walk; sit; and use hands to finger, handle, or feel objects, tools or controls.
• The Employee is occasionally required to reach with hands and arms, and stoop, crouch, crawl or kneel.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Responsibilities

• Acts as a resource to guests and employees by maintaining a working knowledge of the company’s facilities, special events, promotions, player’s club, and advising guests of the same, whenever possible.
• Responsible for identifying, developing and sustaining quality relationships with all guests through personal, professional contact.
• Maintains high standards of courtesy, professionalism, confidentiality and discretion in all communications to, about, or with guests including their arrangements and finances.
• Achieve performance targets as provided by the Guest Service Manager. Performance goals include meeting target growth rates on guest segments in terms of revenue by calendar quarter.
• Must maintain confidentiality of all player accounts and security of all files, records and lists.
• Assists guests with reservations for the hotel, restaurant or any other function of the casino.
• Facilitates the effective management of information, by attending regularly scheduled departmental meetings.
• Prepares correspondence, memos, forms, reports, and other miscellaneous paperwork, as needed.
• Assists in the development and implementation of special events and promotions.
• Observes special events in the lives of our guests, by preparing and mailing birthday and/or anniversary cards, newsletters, and personal notes, whenever possible.
• Identify new premium players whose gaming activity qualifies them for premium tier status on an accelerated basis.
• Responsible to generate reports to reflect the financial performance of the tiered program.
• Responsible to develop and implement a tracking system regarding Guest feedback and informing management of findings on a regular basis.
• Must have knowledge of EBS, Kiosk and BI and willing to assist with tournaments.
• Shall assist with the over-all Bussing program-to include financial reports and recruiting.
• Responsible for maintaining a consistent, regular attendance record.
• Must possess a valid Wisconsin Driver’s License and be eligible to be on the Menominee Indian Tribe’s Approved Driver’s List.
• Must be able to work flexible hours, days, nights, weekends and holidays.
• Shall perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree