Casino Host Services Specialist - Mandalay Bay
About The Position
As a Casino Host Services Specialist, you’ll play a key role in supporting our Casino Marketing team by promptly fulfilling requests from Casino Marketing Executives and helping deliver exceptional service. You will provide support for Casino Marketing Operations and for Executives, assisting with reservation bookings and inquiries, and coordinating reservations for casino rooms, dining, golf, transportation, cabanas, amenities, spas, and nightclubs as needed. You will answer ACD (automatic call distribution) lines, while maintaining awareness of hotel services, local attractions, and activities to provide accurate information and support departments such as Casino Hosts, VIP Lounge, and Special Events in delivering exceptional guest relations. You will demonstrate the ability to multitask effectively, exercise sound judgment, and deliver exceptional guest service in a fast-paced environment. You will evaluate casino play to issue complimentary amenities and settle customer accounts accurately in accordance with comp criteria and Casino Host direction, while ensuring guest profiles are complete and up to date with accurate contact information, preferences, and personalized details to enhance the overall guest experience. You will build and maintain ticket blocks in resort system for resident shows. You will also comply with all legal requirements, including Title 31, attend mandatory compliance and training sessions, and stay informed of departmental policies, standards, procedures, and informational updates.
Requirements
- 6+ months of prior relevant experience in Front Desk, VIP Services, Casino Marketing, or high-volume customer service experience required
- High School Diploma or GED
- Must be 21 years of age or older
Responsibilities
- Provide support for Casino Marketing Operations and for Executives, assisting with reservation bookings and inquiries, and coordinating reservations for casino rooms, dining, golf, transportation, cabanas, amenities, spas, and nightclubs as needed
- Answer ACD (automatic call distribution) lines, while maintaining awareness of hotel services, local attractions, and activities to provide accurate information and support departments such as Casino Hosts, VIP Lounge, and Special Events in delivering exceptional guest relations
- Demonstrate the ability to multitask effectively, exercise sound judgment, and deliver exceptional guest service in a fast-paced environment
- Evaluate casino play to issue complimentary amenities and settle customer accounts accurately in accordance with comp criteria and Casino Host direction, while ensuring guest profiles are complete and up to date with accurate contact information, preferences, and personalized details to enhance the overall guest experience
- Build and maintain ticket blocks in resort system for resident shows
- Comply with all legal requirements, including Title 31, attend mandatory compliance and training sessions, and stay informed of departmental policies, standards, procedures, and informational updates
Benefits
- Wellness incentive programs to help you stay healthy physically and mentally
- Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
- Free meals in our employee dining room
- Free parking on and off shift
- Health & Income Protection benefits (for eligible employees)
- Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
