Casino Host I
About The Position
Greets VIP Casino patrons and guests and assist them with their needs. Approves and monitors comp issuance based on player performance in accordance with the approved comp matrix. Attends player events both on and off site, interacts with invited players, and provides superior guest service. Greets and informs guests of the benefits of the Genting Rewards program, identifies and either signs up or gets a replacement card while they are on the game. Achieves personal and department goals as determined by management. Aggressively promotes the different tiers of the Genting Rewards program and encourages players to play up to achieve the next tier level. Actively seeks new players through networking. Cultivates good customer relations to entice incremental trips to the casino from existing customers and builds the gaming worth of the assigned player base. Speaks with qualified players in person or by phone to sell promotions and special events. May represent the Company, including spokesperson at events or promotions, entertainment, and Company-sponsored events both on and off property. Attends all necessary meetings. Performs other tasks as assigned.
Requirements
- Excellent verbal and written communication skills and friendly outgoing personality required.
- Must possess excellent customer service, organizational, and multi-tasking skills.
- Must have proficient computer skills.
Nice To Haves
- Strong knowledge of player tracking systems preferred.
Responsibilities
- Greets VIP Casino patrons and guests and assist them with their needs.
- Approves and monitors comp issuance based on player performance in accordance with the approved comp matrix.
- Attends player events both on and off site, interacts with invited players, and provides superior guest service.
- Greets and informs guests of the benefits of the Genting Rewards program, identifies and either signs up or gets a replacement card while they are on the game.
- Achieves personal and department goals as determined by management.
- Aggressively promotes the different tiers of the Genting Rewards program and encourages players to play up to achieve the next tier level.
- Actively seeks new players through networking.
- Cultivates good customer relations to entice incremental trips to the casino from existing customers and builds the gaming worth of the assigned player base.
- Speaks with qualified players in person or by phone to sell promotions and special events.
- May represent the Company, including spokesperson at events or promotions, entertainment, and Company-sponsored events both on and off property.
- Attends all necessary meetings.
- Performs other tasks as assigned.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
