Casino Host I
About The Position
The Casino Host I is responsible for greeting VIP casino patrons and guests, assisting them with their needs, and attending player events both on and off-site. This role involves approving and monitoring comp issuance based on player performance according to the approved comp matrix. The host will inform guests about the benefits of the Genting Rewards program, identify potential new players, and encourage existing customers to increase their gaming worth. They will also promote different tiers of the Genting Rewards program, sell promotions and special events through personal contact or phone calls, and may represent the Company at various events. The position requires achieving personal and department goals, actively seeking new players through networking, and performing other assigned tasks.
Requirements
- Excellent verbal and written communication skills and friendly outgoing personality required.
- Must possess excellent customer service, organizational, and multi-tasking skills.
- Must have proficient computer skills.
Nice To Haves
- Strong knowledge of player tracking systems preferred.
Responsibilities
- Greets VIP Casino patrons and guests and assist them with their needs.
- Approves and monitors comp issuance based on player performance in accordance with the approved comp matrix.
- Attends player events both on and off site, interact with invited players and provide superior guest service.
- Greets and informs guests of the benefits of the Genting Rewards program, identify and either sign-up or get a replacement card while they are on the game.
- Achieves personal and department goals as determined by management.
- Aggressively promotes the different tiers of the Genting Rewards program and encourages players to play up to achieve the next tier level.
- Actively seeks new players through networking.
- Cultivates good customer relations to entice incremental trips to the casino from existing customers and build the gaming worth of assigned player base.
- Speaks with qualified players in person or by phone to sell promotions and special events.
- May represent the Company, including spokesperson at events or promotions, entertainment and Company sponsored events both on and off property.
- Attends all necessary meeting.
- Performs other tasks as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
