Casino Cleaner I

Caesars Entertainment•Pompano Beach, FL

7d•Onsite

About The Position

This role involves high-volume customer interactions and requires a consistently outgoing, upbeat, and cheerful demeanor. The Casino Cleaner will build guest relations by engaging with customers, making them feel welcome and comfortable, and inviting them back. Superior guest service is expected, positively affecting interactions with guests and employees, with the ability to handle difficult guests and work effectively and courteously with colleagues. The primary duties include cleaning slot machines, floors, windows, walls, stairs, and elevators in both front and back of house areas. This includes vacuuming floors, cleaning, disinfecting, and restocking restrooms, and mopping floors around bars, restrooms, and entrances. The role also involves removing trash and debris from machines, floors, and trash cans, and emptying dumpsters. Safe use of cleaning chemicals and equipment according to manufacturer instructions is mandatory. Additionally, the position requires answering calls promptly and professionally, participating in routine drills, and having complete knowledge of casino events and promotions to assist as needed. Maintaining a clean and orderly work area, adhering to ethical policies, and handling routine customer complaints and incidents with appropriate discretion to identify situations requiring supervisory attention are key responsibilities. The role requires a flexible schedule, including late nights, weekends, and holidays, with potential for shift changes. Assisting in maintaining a spotless casino by disposing of guest litter and performing other assigned duties are also part of the role.

Requirements

Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.

Nice To Haves

Deal with high-volume customer interactions and be consistently outgoing, upbeat, and cheerful.
Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back.
Provide superior guest service, positively affect interactions with guests and employees, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow employees.
Clean all slot machines, floors, windows, walls, stairs, and elevators in front and back of house areas.
Vacuum all floors in front and back of house areas.
Clean, disinfect, and restock all restrooms in front and back of house areas.
Mop floors around the bars, restrooms, and entrances in front and back of house areas.
Remove all trash and debris from machines, floors, and trash cans in front and back of house areas and empty all trash and debris in the outside dumpsters.
Use all cleaning chemicals and equipment safely and in accordance with manufacturer instructions.
Answer all calls promptly and professionally.
Participate in routine drills as assigned.
Have complete knowledge of all casino events and promotional activities, and assist as needed.
Keep work area in a clean and orderly manner.
Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests.
Perform other duties as assigned or reasonably requested by any member of management.

Responsibilities

Deal with high-volume customer interactions and be consistently outgoing, upbeat, and cheerful.
Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back.
Provide superior guest service, positively affect interactions with guests and employees, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow employees.
Clean all slot machines, floors, windows, walls, stairs, and elevators in front and back of house areas.
Vacuum all floors in front and back of house areas.
Clean, disinfect, and restock all restrooms in front and back of house areas.
Mop floors around the bars, restrooms, and entrances in front and back of house areas.
Remove all trash and debris from machines, floors, and trash cans in front and back of house areas and empty all trash and debris in the outside dumpsters.
Use all cleaning chemicals and equipment safely and in accordance with manufacturer instructions.
Answer all calls promptly and professionally.
Participate in routine drills as assigned.
Have complete knowledge of all casino events and promotional activities, and assist as needed.
Keep work area in a clean and orderly manner.
Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests.
Perform other duties as assigned or reasonably requested by any member of management.