Casino Cleaner I

Caesars Entertainment•Pompano Beach, FL

6d•Onsite

About The Position

This role involves high-volume customer interactions, requiring the individual to be consistently outgoing, upbeat, and cheerful. The Casino Cleaner will build guest relations throughout every shift by engaging with customers, making them feel welcome and comfortable, and inviting them back. The position demands superior guest service, a positive impact on interactions with guests and employees, and the ability to handle difficult guests and work effectively with colleagues. Responsibilities include cleaning all slot machines, floors, windows, walls, stairs, and elevators in both front and back of house areas. This also includes vacuuming all floors, cleaning, disinfecting, and restocking restrooms, and mopping floors around bars, restrooms, and entrances. The role requires removing trash and debris from machines, floors, and trash cans, and emptying dumpsters. Safe use of cleaning chemicals and equipment according to manufacturer instructions is essential. The position also involves answering calls professionally, participating in drills, having complete knowledge of casino events and promotions, and keeping the work area clean and orderly. Ethical adherence to regulatory, departmental, and Company policies is expected, along with empowering others to do the same. Handling routine customer complaints and incidents with appropriate discretion to identify situations requiring supervisory attention, while maintaining positive guest relationships, is key. The role requires a flexible schedule, including late nights, weekends, and holidays, with potential for shift changes. Assisting in maintaining a spotless casino by disposing of items left by guests and performing other assigned duties are also part of the role.

Requirements

Must be 21 years of age or older
Proficient in English verbal and written
Flexible to work various shifts, weekends, and holidays
Must be able to obtain and maintain a 1055 gaming license.
Ability to push and pull up to 100 pounds
Ability to lift and carry objects up to 50 pounds, and up to 100 pounds with assistance.
Ability to bend, stoop, twist, reach, and kneel repetitively
Safely work with provided cleaning chemical and equipment
Ascend and descend stairs and maintain equilibrium for an extended period
Must be able to work from a standing or sitting position and/or walking motion for extended period

Nice To Haves

A high school diploma or GED equivalent is preferred.
Deal with high-volume customer interactions and be consistently outgoing, upbeat, and cheerful.
Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back.
Provide superior guest service, positively affect interactions with guests and employees, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow employees.
Have complete knowledge of all casino events and promotional activities, and assist as needed.

Responsibilities

Clean all slot machines, floors, windows, walls, stairs, and elevators in front and back of house areas.
Vacuum all floors in front and back of house areas.
Clean, disinfect, and restock all restrooms in front and back of house areas.
Mop floors around the bars, restrooms, and entrances in front and back of house areas.
Remove all trash and debris from machines, floors, and trash cans in front and back of house areas and empty all trash and debris in the outside dumpsters.
Use all cleaning chemicals and equipment safely and in accordance with manufacturer instructions.
Answer all calls promptly and professionally.
Participate in routine drills as assigned.
Keep work area in a clean and orderly manner.
Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests.
Perform other duties as assigned or reasonably requested by any member of management.